Smartrr Subscriptions App

The core functionality works well, but very dissapointing experience with support. I've reached out over the last 3 months about broken Gorgias integration, which they advertise. All I get is the team is looking at it. Never any followup unless I email.

It hasn't been resolved, and I've been dropped by support.

If it works out of the box you're in luck. If you need any kind of support with something not working as advertised, you'll wish you went with another app.

UPDATE: Lead developer reached out and was very helpful in providing great communication and helping resolve the issues we were having. Updating to 5 stars.

We launched our subscription program with Smartrr and it quickly became 75% of our returning customer sales. They have a small but mighty team that continues launch new functionalities. The level of service and support from the Smartrr team was incredible and better than any other App partner we've worked with.

Smartrr has been a great app for our business. It has unlocked a lot of revenue.

Also, we haven't had to use their support often, but when we have, they work fast to get you fixed up!

Jorge and the team are super responsive and helpful! Always a pleasure to work with :)

João, from Smartrr support was incredible! He quickly determined the issue and resolved it completely. Great Support!

I thought I had a Smartrr issue with my site, Smartrr support came through and fixed it anyway. D’Angelo was great—he went above and beyond to help me get everything sorted out, even though the problem wasn’t actually caused by their app. Really appreciate the awesome support!

Super easy to use and the customer support has been incredibly helpful, comprehensive, and quick! Smartrr has exceeded expectations and I highly recommend.

Smartrr's been a key support to our growth. Our rep is responsive and helpful, no matter how small the issue. Really appreciate the new ideas they add to the platform periodically as well.

The Smartrr team has made thoughtful configuration and content suggestions to help encourage our customers to subscribe and maintain their active subscriber status.

Great customer service. Easy install and management, but have to reach out to the team to make front-end/aesthetic changes/updates.