Smile: Loyalty Program Rewards
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Reviews (4,647)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
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Amazing customer service! The team is quick to respond and super helpful. Shelby did a great job of helping us with our issue. Highly recommend!
So glad Shelby was able to assist you and thank you for your lovely review! :)))
I had a very helpful customer support chat with Lisa today and she got me all straightened out with some start up questions that I had.
Thanks for leaving a review! We agree that Lisa is indeed excellent 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Ezra was fantastic! Super helpful, clear, and patient in guiding us through resolving an issue with our site. His instructions were spot on and easy to follow—he even highlighted exactly where the problem was and how to fix it step-by-step.
Thanks to him, we had everything up and running in no time, and the Smile app is working perfectly now. Really appreciate the quick support and professionalism. Definitely a great experience!
Thanks again, Ezra!
Thanks for leaving a review! We agree that Ezra (!!!) is indeed excellent 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Lisa was very helpful. It was fantastic to learn that the reward points could be redeemed both in-store and online. Great app.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
We had an issue with Smile where the birthday points weren't being added but Ezra was able to quickly and efficiently resolve this issue and keep me updated along the way.
Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Ezra 🤩
Easy to set up and use.
Customer service is amazing!
Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)
Very quick and pointed me to the right direction with ease
Thank you for your review. We are happy that your questions were answered quickly!
I had a couple of queries today and Erin responded quickly and was a real help...thank you Erin!
We are so glad you had a great experience with Hannah, we look forward to watching your loyalty program thrive!
Great assistance! Very quick to respond to our ask for help and quick to ask questions and followup. Great product :)
Thank you for your lovely review! We are glad to hear you're having a great experience so far :)
Online support is great, still getting head around the app and how to make it worth our customers while as well as creating ease of use for staff.
Thank you for your review, please reach out to our support team if you have any questions, to make sure you're getting the most value out of Smile!
