Reviews (405)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a game‑changer for complex promotions and upsells, replacing multiple discount apps. They use it for volume and tiered discounts, bundles, free gifts, upsell/cross‑sell, stacked discounts, and wholesale pricing, often auto‑applied in cart and scheduled for sales. Visual badges and pop‑ups match store branding. Many praise its reliability, theme compatibility, and fast, skilled support that handles advanced setups and integrations.

April 28, 2017

Great app, but most importantly great support! We use it on several stores and it is our goto app for promotions.

Southern Life Apparel
United States
About 1 month using the app
July 12, 2019

Careful - changes code and messes with theme, even after uninstall. The changes are revertable but it took some time.

GoodBake
Germany
9 minutes using the app
Orbit replied July 15, 2019

Hi there! We're sorry to hear you've had trouble removing the code from our app. Our support team would be happy to remove the code for you to save you some time. We've sent you an email with more information.

June 2, 2022

Good service support however will be good if they allow promotional price to be shown on the collection page instead of only at the cart

Marc Anthony Singapore
Singapore
About 2 years using the app
Orbit replied June 3, 2022

Great feedback! I will be passing this along to my product team. Thanks so much for sharing! - Emily, Support Lead

February 21, 2020

This app is incredibly powerful for promotion and discounts. We had some minor tweaks about the layout and style and the support team was quick to respond to our inquiries and applied the changes seamlessly. I would recommend this app for anyone who is looking to add more sales to their store!

Darlings Jewelry
Canada
February 17, 2017

Special offers has been great for our promotional needs on our site. It's much easier to create discounts and BOGO offers compared to other apps we've tried.

It's not available now, but it would be nice to have the capability to select products to discount by specific variant.

The best part about this app is the customer service. They've been very responsive and issues are quickly resolved.

Distil Union
United States
16 days using the app
December 20, 2019

Some oddities here and there, but overall a great app. On top of that it has great customer service and a good helpsite. I would take an app that has some minor inconveniences with good Customer Support, and a good helpsite over one that is perfect and doesn't have those any day. If I have an issue I know they'll help me resolve it. 5+ Stars for CS, and Help Site, 4 stars for missing features that would be nice to have.

Sola Wood
United States
Over 2 years using the app
September 6, 2017

Ok, I have tried most upsell apps on the market and USO is the best by far. The biggest win is with BOGO offers, most apps show a pop up where customers must add the free items to cart which is very confusing for the customer as they thingk they are being sold something extra. USO just adds the required items to the customer's cart.

USO is my go to upsell app for all my stores, it is by far the most complete and slick app on the market.

Support is tops, I get a response quickly every time. Great job guys 5*

Mymetanoiaco
United States
3 months using the app
Edited June 28, 2018

Updated to 4 stars after working with Emily from Supple. She has been extremely helpful and understanding of the issues that we have had. We were able to fix our store to use Paypal with the app (note that the PayPal button will need to be removed from the cart screen, but PayPal will still work as a payment option at checkout. We are having another sale this weekend and intend to use the app again. If things run smoothly, I will upgrade our review to 5 stars.

I am pretty disappointed with this app. The options for discounts are amazing, but in order for the app to work properly you have to remove PayPal Express checkout from your store (per Declan in customer support). This is not something that we can live with and it is not something that we were informed about prior to installing the app. Also, customer service is very slow. Many apps that we use have staff on hand at night and on the weekend to help with issues. Our discounts were not working for a Sunday only sale and it took 48 hours (plus 3 emails) to get any response at all. I am so disappointed because I thought this app was the solution we needed - but it was only a waste of time and an embarrassment to us for many customers that could not get our discount to work.

Curved And Dangerous
United States
22 days using the app
October 3, 2020

All I get when I try to use this app is a blank screen with a message, "internal server error". COMPLETELY USELESS!!!!!

Bricks & Minifigs - Pearland
United States
7 minutes using the app
October 25, 2022

Your app can't be opened now and can't contact the staff,I need to modify some of the discount information in it, but it cannot be opened. When do you go to work?

GRACELOOK
China
3 months using the app
Orbit replied October 26, 2022

Hi! Our hours are Sunday - Friday 7am to 5pm PST. It looks like your review caught us right outside that window. We don't have a support request from you prior to this review, so I've sent you an email now to address your concerns. Please check your inbox (including spam!) and get back to me ASAP! - Emily, Head of Support