Reviews (626)
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Just began using this app for my online small business and I'm amazed how easy it is to navigate through all the products and love all the product details included. Thank you Spocket.
You are very much welcome! We're happy to have you with us. Glad to know you are enjoying using Spocket. Thank you for choosing us for your dropshipping needs!
I needed the chat support because I had some questions about the plan that I should choose an how to connect my Shopify Store to Spocket and Jam really helped me out with this. She solved all my Problems and I thank her a lot.
You're very much welcome and we're happy to be of assistance anytime! Don't hesitate to reach back to us whenever you need help. Thank you for using Spocket! -John
Starting out with this app. I hope to get as much benefit as possible for myself and my customers.
Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor
They don't have the type of item my store sell, not even 1 and it would have been nice to have been able to see that before being forced to sign up... Big waste of time
We're sorry that you were not able to find the specific products that you were looking for to have on your store. Please note that Spocket does not in any way force anyone to sign up with us but we understand your concern. You can rest assured that our on boarding team is doing their best in order to add more products and suppliers everyday. We would be more than happy to point you to some of our recommended suppliers and products. Please feel free to reach out to us at support@spocket.co and we'll gladly help however we can! Looking forward to talking with you soon!
The absolute worst dropshipping app ever! Their customer support is awful! I made the mistake of paying for an annual subscription and could only use the app for a few months it 's so bad and they refuse to refund me for the month that i will not be using even after removing the app from my store. The vendors on here are shady, they claim they ship from the US but they don't. They create shipping labels but never ship the items. Their customer support is awful, you will be talking to 6 different people aboutone thing. They keep telling you, they'll get back to you and you never hear back. Very shady app that just out to steal people's money. Stay away from this app. Listen to the other reviews trust me, they are all right!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
This app is not worth it. They have drop shippers selling to drop shippers charging outrageous prices. Their premium prices are even worse. Shopify needs to find suppliers that are true wholesale. Can't make money on this overpriced merchandise. Removed the app today. Updated review: In response to Spocket's response to my review. How would I be able to report any of your suppliers since I deleted your app? You should look into your suppliers on your own, especially your 'premium' suppliers. You are taking advantage of Shopify merchants and you are allowing your suppliers to do the same. I can't find one single app on Shopify that doesn't have drop shippers selling to drop shippers inflating the prices and shipping to outrageous levels. You should all be ashamed. You should be seeking out true WHOLESALERS to sell to and dropship for Shopify merchants. 20-35% discount on actual market prices? Do you mean retail prices? If so, you need to do more research and police your own suppliers because most of them are way above that. I wish I could find a supplier app on Shopify that is honest and isn't charging OVER retail and taking advantage. We all want to make money but all you're doing is driving prices up for everyone. I'm disgusted.
Thanks for sharing your experience! We want to make sure that the suppliers we onboard on our platform only sell within our policy. We require them to provide a 20-35% discount on actual market prices to assure that there will always be room for profit.
If you find that it is not the case, we would be more than happy to investigate and take the appropriate actions against that supplier. We would like to make sure that your concern was properly handled by our representatives and that a proper conclusion has been provided to you. Your experience is more important to us! Please don't hesitate to reach back to us at support@spocket.co.
Je déconseille fortement cette application à tout e-commerçant sérieux.
Deux commandes (18 et 19 septembre) sont restées bloquées “en traitement” pendant plus de 3 semaines, sans aucune expédition, ni nouvelle du fournisseur.
Malgré mes relances répétées, le support m’a seulement demandé de “patienter 24-48h” encore et encore… jusqu’à ce que je sois obligé de rembourser mes propres clients.
Un mois plus tard, je n’ai toujours pas reçu le remboursement d’une des deux commandes.
Spocket promet un traitement en 2-3 jours et un envoi sous 5 jours — c’est totalement faux.
Leur système est lent, opaque, et aucune responsabilité n’est prise du côté des fournisseurs.
Résultat : perte financière, perte de crédibilité auprès de mes clients et perte de temps.
Bonjour,
Nous sommes sincèrement désolés pour l’expérience que vous avez vécue — ce n’est clairement pas le niveau de service que nous souhaitons offrir à nos utilisateurs, et nous comprenons parfaitement votre frustration.
Les délais prolongés de traitement et le manque de communication que vous décrivez ne sont pas acceptables, en particulier lorsqu’ils ont un impact direct sur vos propres clients et votre crédibilité. Nous reconnaissons également que nos délais annoncés n’ont pas été respectés dans votre cas, et nous en assumons la responsabilité.
Concernant le remboursement encore en attente, ce point est prioritaire pour nous. Nous vous invitons à nous recontacter directement support@spocket.co avec votre adresse e-mail et les numéros de commande concernés afin que nous puissions vérifier immédiatement la situation et finaliser le remboursement restant sans délai.
Vos retours sont pris très au sérieux et ont été transmis à nos équipes afin d’améliorer le suivi des fournisseurs, la transparence des commandes et la qualité des réponses du support.
Encore une fois, nous vous présentons nos excuses pour les désagréments causés, et nous restons à votre disposition pour résoudre ce dossier au plus vite.- Eleanor
Spocket stands out as a premium dropshipping platform with reliable suppliers and quality products. The dashboard is intuitive, product imports are smooth, and the automation features save a lot of time. Fast shipping options and transparent pricing make it easier to build trust with customers. Customer support is responsive and helpful. Highly recommended for both beginners and experienced store owners.
Thank you for the wonderful review! We’re thrilled to hear that you’re enjoying Spocket’s intuitive dashboard, smooth product imports, and time-saving automation features. It’s especially great to know that our reliable suppliers, fast shipping options, and transparent pricing are helping you build trust with your customers.
We’re also glad our support team has been helpful along the way. Your recommendation means a lot to us, and we’re proud to support both new and experienced store owners on their journey. Wishing you continued success, and we’re always here if you need anything! 🚀 - Eleanor
Helpful
Thank you for your review! We’re glad Spocket has been helpful, and we’re here anytime you need support 🚀We're here for you! Happy dropshipping!- Eleanor 😊
Truly amazing great support, great help, and helping the business succeed amazing. Traveltimesawait thanks you
Thank you so much for the wonderful review! We’re thrilled to hear that you had such a great experience with our support team. It means a lot to know we’re helping your business succeed that’s exactly what we’re here for.
Traveltimesawait, thank you for choosing us! We're excited to continue supporting your growth. - Eleanor
