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Very easy to use and absolutely AMAZING customer support. Russel helped answer all of my questions quickly and thoroughly with great detail so that I understood everything clearly. I am very pleased and happy with my choice to use Spocket for my new dropshipping store on Shopify. Highly recommended! :)
Thanks for your wonderful feedback! This has been shared with our entire team including Russel at Spocket. When we hear from happy users like you, we spread the positivity around! Hope to serve you again soon. - Erwin
I love the ease of finding products on this app. I had a question about available sizing charts that I wanted to use for a supplier. I reached out to Spocket and Andie sent a message to the supplier for me and within a day, he had the information that I needed. I was very pleased with the support that I received.
We are happy to hear about your experience with Andie! Thank you for sharing your thoughts with us and this will surely keep the team motivated even more!
This app is great for dropshipping. The customer support is excellent and the app is very easy to use. I like how they have default settings for pricing- set your markup multiplier and go. the only con is the suppliers sometimes come and go with products so you have to do research on them and make sure they will not run out of product.
Thanks for the valuable feedback! We're happy you are enjoying our service. We're sorry if you experienced some out of stock products but that is actually a good sign because that would indicate that you found a supplier/product that sells really fast. Don't worry because we will always be here to assist you in coordinating with our suppliers and in making sure that they stay on top of restocking their products. We thank you for being with us and trusting our service! -John
This app is excellent for selling products or managing your inventory. It is easy to use, and the interface is sleek and professional. I am excited about the future of my business to reach the USA AND EU markets. Spocket has been a lifesaver for me. I can see where I am in line so I can decide if I need to upgrade to find a best-selling product. Spocket is an excellent app.
Wonderful! We're glad you love Spocket's product selection and some best features! If you should need anything, please do not hesitate to reach out again. Thank you for your trust! - Erwin
Spocket has been a fantastic experience for me so far. I love the selection of unique and high-quality products they offer, and the ordering process is incredibly straightforward and efficient. The customer service is top-notch and I've had great experiences with them every time I've reached out. Overall, I am thoroughly enjoying my experience with Spocket and would highly recommend it to others.
It gives us much pleasure to know that you are loving Spocket! Your kind words encourage us to continue doing our best. Our support team will definitely be thrilled to hear about your review. Please know that we're always available to assist you if you need help! Thanks again, and have a wonderful day! - Irene
This app is great so far in that it has a list of products sold and shipped exclusively in US and it integrates well into Shopify. The customer service is prompt , recently I had issue pushing my products to store, Agent Ria helped me solve it. I am a new user so my review is only going to cover the User Experience of this app and not actual Dropshipping experience. Maybe after some months of using I am sure.
Thank you so much! It fills us with pride to know that our service is valued by our dropshippers. We strive to be the best we can be every day. We’ll make sure that Ria receives your feedback. It will make her day! - Erwin
The Spocket site is super user friendly and makes it easy to edit products, prices, add in shipping costs, etc.
I have used the chat feature a couple of times on Spocket. In this instance, Spencer gave quick responses and found a solution that worked. He also followed up with me via email to make sure everything turned out after our conversation. I really appreciate the quick turnaround time and attention to detail that the customer service offers.
Thank you for your positive feedback! We are thrilled to hear that you found our app easy to navigate and beginner-friendly. Our goal is to provide a seamless experience for all users, and we are happy to know that Spencer was able to assist you with any questions you had. We look forward to being of service to you again in the future! - Irene
You need to be careful with this company guys just a heads up.
I ordered a sample that I was billed for and it never arrived. They don't have a way for you to contact the vendor to get shipping updates. Their customer service is also not aware of where the sample is. So it is lost in the ether with no explanation. I tried to get a refund but until they know where the sample is, that won't happen.
So they don't know where or when it will arrive, and no refund can process until that happens. So basically, I may or may not receive anything.
If you are counting on them to fulfill orders at volume, this is what you can expect. There are many other drop shippers who will handle support better.
I also tried to cancel the free trial literally minutes after I got a notification that my card was billed $49.99. They told me per their terms there is no way they can refund me. If you've worked with other companies before, you know free trial refunds aren't that difficult to get refunded.
So just beware if you plan to work with them.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
This app has a great selection of products to choose from. It is so great that it has US drop shipping too
We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
Did not enjoy that when I add to shopify store there isnt a button that comes up directly taking me to that link
We appreciate the feedback! There is actually a work around for that. Please don't hesitate to reach out to us at support@spocket.co and we'd be happy to walk you through and provide you with some awesome tips! Looking forward to working with you!
