Reviews (626)
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The customer support is spot on for Spocket, and the product selection is actually so awesome now compared to their early beginnings. I can't wait to get started!
We're very happy that you are satisfied with our support! Rest assured that we will keep being awesome and that you can always count on us!
Sprocket is awesome! I suggest checking it out :) You can import products from suppliers around the world with many variants. It has a really to use UI as well.
Thank you for your review. We are glad you like Spocket! Our entire Customer Support team is very much happy to help and provide all the assistance you need. Have a lovely day! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Spocket is a great tool for new dropshippers like me. It's easy to navigate and has a great variety of products that will fit in my store. Can't wait to get started!
Thank you for signing up with Spocket! I'm glad you're enjoying the setup so far. We hope to meet and even exceed your expectations. If you require our assistance, we are always available! If you need assistance, please contact support@spocket.co and we will gladly assist you! - Irene
Super easy to use, search and push to your store front. I have yet to have any sales as I just did this today, but I am very excited! There are tutorials and support as well.
Delightful! Spocket is highly recommended for beginners in the dropshipping business, so we made it simple for everyone. Feel free to reach out to our customer service team at any time! - Erwin
i had a few shipping questions and Spencer took me through it step by step helped me with a few other questions i had as well and the app itself is easy to use and makes it easy to use
Thank you so much! It fills us with pride to know that our service is valued by our dropshippers. We strive to be the best we can be every day. We’ll make sure that Spencer hears about your feedback. It will make his day! - Irene
Leah at Spocket has been a great help. I appreciate how quick she was to address my concerns and then follow up the next day. I have enjoyed using Spocket and recommend the app to everyone.
Thanks for sharing your feedback! Please reach out to us via email at support@spocket.co or 24x7 live chat in case the issue persists. - Irene
I browsed this app looking for US/EUR sourced merchandise. I had a lot of questions before deciding to join and Russell helped me out a lot and his responses were very fast! The reviews about great customer service are right!
Awesome! Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that Russel's assistance has made such a difference and has finally solved your problem. -Erwin
I think there are not as many products for pets. I feel it is limited for my niche. Could use more customer support and also email updates on products related to my store's niche instead of other random products that are not relevant.
Thanks for the feedback! Definitely noted on adding more pet products. Regarding customer support, we aim to provide the best, although sometimes the number of requests per day can be quite a lot and so it takes a bit of time to attend to everybody. We hope you can understand. But we'll definitely be better at managing messages from merchants in the future!
I spoke to two people in customer service Prinz and Leah. The chat is very helpful. Both reps got on quickly and helped me with my problem. Very convenient human-to-human connection! I am glad to be working with Spocket on my ecommerce store.
Thank you so much! It fills us with so much pride to know that our Spocket service is valued by our dropshippers. We strive to be the best we can be every day. We’ll make sure that Leah and Prinz receive your feedback! Looking forward to the success of your store😊Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
We truly appreciate your patience in working with us. ❤️
Love this app. Everything is pretty smooth to work with and the customer service is amazing if you have any issues. Especially working with Erwin. I only had a small issue, but they handled it with the care of a big issue. I have been completely satisfied with spocket.
Wow! Thank you so much for letting us know you had a fantastic experience! Send us a message anytime you need anything! - Irene
