Reviews (139)
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this app is very easy to use. Plus the customer service is top notch. VERY helpful. If there are any issues I've had them send my cutomer another shirt in days. The turnaround time itself is impressive. Even during this pandemic they have been up and running and responding to my concerns.
Hi N-Dowd,
Thanks for mentioning our Customer Service team, they were very happy to see your feedback! We are looking forward to a long partnership with your business.
I am giving the app 5 stars as it has items I have not had access to with other apps. I do hope to get good prints as my last POD started to become lackadaisical, and I started getting returns as my shop was taking off. I also like this guarantee of a 2 day turnaround. That will definitely help if this is accurate!
Wir haben schon lange nach einer App wie SPOD gesucht und endlich gefunden. SPOD ermöglicht uns das Sortiment und den Kundenkreis zu erweitern, und bietet einen großen Mehrwert. Über SPOD können wir unseren Kunden die Möglichkeit bieten, unsere Produkte selbst gestalten zu können. Wir sagen top App. Absolute Weiterempfehlung!
Hallo SUMA TREND,
was für tolles Feedback, vielen Dank, dass ihr euch dafür Zeit genommen habt! Wir freuen uns darauf, euch und euren Store auch in Zukunft zu unterstützen.
This is the first print-on-demand app with an customization tool that actually worked!!! Hopefully, the final product result is a good as it looks when created because if so, then business is about to BOOM!
UPDATE! The sample item arrived and it's exactly how it was created. The turn around time is excellent and all I can say is WOW!
Hi 1Faith1Love,
We are glad to hear you sample arrived exactly as expected. We are looking forward to supporting your business in the future.
SPOD is awesome, the product items are great the printing great quality even tho the quantity is short at times customer service responded with great information about the days in which the restock takes place. My customers are very pleased with shipping times. I look forward to the updates to the platform and product catalog. Thank you SPOD
Hello VORVAEH.COM,
Thank you for your honest and kind review, we're glad to hear that you are happy with our services despite the occasional stock out problem. Also, thank you for being a sympathetic and patient merchant and we look forward to supporting you and your business in the future!
New to the App, works great but shipping out side the USA with a USA based store has proved a nightmare so far leading to a lot of headache. Not sure if it's because of the pandemic, but there's no warning telling you orders may be subject to delays. The items go out and then no change on status for weeks now. So mixed after a fantastic start for me.
Hi One Stop Hip Hop UK,
Thank you for taking the time to review our app.
You are absolutely right, delivery outside of the US from our US-based production is causing us some issues. We are however working really hard to find better options and improve international shipping.
If you are selling a lot of orders to Europe, I would suggest creating another store and use our Europe-based production, as you will save on shipping cost and delivery time.
I hope I could help.
Thanks again!
Very Easy to set up and to design my products! I like that it gives you design templets already on top of my designs as well. Very cool Update: It's been over 6 months since I've downloaded SPOD. I've ordered some sample orders and they have been awesome. Fast shipping and good quality products. Excited to see what's next for my business! Thanks, SPOD!
Hello Dakoda Goods,
Thank you so much for reviewing our app, we're happy to hear that you find it easy to use and look forward to supporting your business.
I just wish that their print quality were better, because I tested out several orders me as a client and the print quality are very disappointing. I loved the application and the look of the product in my store, but in the end the result was terrible. I am so sorry after so much work, I have to find a better service. I will not recommend this quality to my clients. .
Hi, Children's Green Planet,
I'm sorry this is the experience you've had with our prints. Have you reported the low-quality prints to our customer service? Please send them a picture of the prints so we can find the best solution for you.
There is a lot of different factors that can influence the quality of the print, and this is something we can support you with.
Thank you for the review and have a wonderful day,
Sincerely,
SPOD Team
Starting to use more and more. At this point it's not quite up to par in terms of the generator as it doesn't allow you to have same design in different color for one shirt so you have to do double of everything. It also, on some products, has a very small design area which is much smaller than same products elsewhere. That said, their inventory is growing, their quality is very good, and once they get to the next level they maybe my primary provider.
Ordered a sample item to test SPOD nearly a month ago. Wasn't ever fulfilled. "Awaiting production" for a month. Contacted support. No response within the day -- Just cancelled the sample order. Just tried writing support again to let them know. We'll see if they respond. I'm sure they'll respond promptly here since it's a public review. Very disappointing experience though after a couple decent experiences. Glad it was just for me and not a customer. Hopefully they didn't charge yet or it refunds automatically.
Hello Beach Day Gifts & More and Thank You for your review! We will always respond to you because we are generally concerned about any issues you may be having. If any orders are waiting for Production over 24 Hours, you should be contacting Customer Service immediately. From my experience, there can be a few issues here such as payment issues, stock issues, account verification required, etc. Because your time line was not very clear, I do not understand if you contacted Customer Service 30 Days ago or more recently. Customer Service usually responds between 24 to 48 Hours of receiving an email.
Regardless of the issue, we want to make it right. Please let me know where I can reach you and I will send an email. Sorry to hear about your experience. Looking forward to hearing from you, Thank You again!