syncX: Stock Inventory Sync
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (929)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a highly reliable tool for automating inventory and product feed updates across multiple suppliers, locations, and stores. They highlight flexible data mapping, powerful pricing and filter rules, and safe separation of product creation from ongoing syncs. It handles many feed types and complex catalogs, and merchants consistently praise the fast, proactive support that often manages full setup and customizations.
Refine
-
By rating
They took a perfect app and ruined it. Congratulations.The new interface is the least user friendly interface I've come across with and the newest 'upgrade' limited the basic subscription to upload only 3 inventory files per month. Before this new update, we were able to upload as many as we needed. Now if we need to upload 10 files per month, we need to pay 4 times more?
It is also impossible to contact their support team. None of the emails I got from their team can be replied to. Emails cannot be delivered. We have been trying to get some help with our subscription but no, not possible.
After submitting my third incident ticket begging for an email address that I can actually reach out to them thru, one member of the support team acknowledged that other people are also experiencing the same issue with replying to their emails but that's all. I, once again, didn't receive any help or any other method to be able to communicate my issue and get some assistance.
It's 2024 and you cannot reach a Shopify app with emails. Unbelievable.
We will be cancelling our subscription soon.
***EDIT***
Following my initial review, Jor from the customer support team emailed me through their personal email address and assisted me with the situation. I no longer have an issue with the app and I was provided with the appropriate amount of information regarding the new interface and how to go on with uploading my files for inventory update. I really appreciate Jor's assist here - thank you.
Hope they will fix the issue with their regular customer support emails as well.
Hi Koy Resort,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with the recent changes to our app and our support system.
We understand how critical it is for you to have a user-friendly interface and flexible upload options for your inventory files.
The intention behind the recent update was to improve functionality and efficiency, but we regret that it has caused difficulties for you. Your feedback is invaluable, and we are already working on ways to make the interface more intuitive based on user experiences like yours.
Regarding the upload limitations on the basic subscription, we recognize the impact this has on our users. Your specific situation highlights the need for a more flexible approach, and we will consider this in our ongoing improvements.
We are truly sorry about the issues you’ve faced with contacting our support team. This is not the experience we aim to provide. We are currently addressing the technical problems with our email system to ensure that all communications are delivered successfully.
In the meantime, please schedule a call with us directly via this link: https://calendly.com/syncx/30min. We will prioritize your request to resolve your subscription issue promptly.
We appreciate your patience and understanding as we work through these challenges. We value your business and hope to have the opportunity to serve you better in the future. Please let us know if there’s anything else we can do to assist you.
Warm regards,
syncX: Stock Sync
A powerful app with lots of functionality. The UI has some room for improvement but once you understand how it works, it's super useful.
The support level is also very good. Always willing to help and work through issues patiently. Thanks guys.
Thank you for your feedback. We are glad to hear that you find our app powerful and functional. We appreciate your comments on the UI and will work on improving it. Our support team is always here to help. Thanks for your support!
Without a doubt the best App to manage products feed, at first I read the one star reviews and after trying the App I realized that all of these are from users who were unable to understand how this App works since it is designed for advanced users But if you spend the right amount of time on it, you will realize that it is perfect for inventory management and extremely professional, I give it 10 stars. If you are looking to professionally organize your products feed, look no further, this is the best App in terms of prices and very easy to see which was designed by professionals who know what they are doing, I recommend it with my eyes closed.
Thank you very much for your wonderful review! We are delighted to hear that our app fulfills your inventory management requirements and that you find it professional and easy to use. Your recommendation is incredibly important to us! If you ever need assistance, please know that we are here to help. Thanks once again!
Downhill fast.
Uploading product does not work like it used to. Columns are not used for the correct information. Upload logs don't show details for variants.
We sincerely apologize for the inconvenience you've experienced with our product upload functionality. Your observations are critical to us, and we are committed to resolving these issues promptly.
We want to follow up on your earlier dissatisfaction regarding the imported products.
Can you please give us a chance to resolve this asap?
Will you be available for a quick call to resolve this issue more quickly?
We kindly request you reconsider your review, considering our commitment to making things right. Your satisfaction is our top priority, and we want to ensure that your next experience with us exceeds your expectations.
Tis has been a gamechanger for my shop. It has helped me manage my inventory and has allowed me to do a form of dropshipping. Great support who are very prompt to answer my tedious questions LOL
Thank you so much for the review 😍💕
I've used this app with several Shopify websites and it just works really well. Never have to worry about automatic feeds, and the scheduling makes it very easy. With over 20000 items/variants, this app is crucial to providing stock levels. The support offered for some connection difficulties with supplier feeds has been fantastic. Great company and app!
Thank you for your amazing 5-star review! We're thrilled to hear that our app has been an essential tool for managing your Shopify websites smoothly. It's fantastic to know that our automatic feeds and scheduling features have simplified your workflow, especially with such a large inventory. We're glad our support team could assist you effectively with any connection difficulties you encountered. Your satisfaction is our priority, and we're grateful for your support! 🌟
Stock Sync has really changed the way we work! Not only has it saved us a ton of time, but the customer service is top notch!! Thank you for this product and we look forward to any enhancements you do in the future!
Thank you for your 4-star review! We appreciate your feedback and are glad you found value in our app. If there's anything specific you think we can improve on to earn that extra star, please let us know. We're committed to delivering the best experience possible for our users.
Fantastic for setting up automatic stock feeds from multiple suppliers. I've used their online support a good handful of times and they're brilliant. They've solved every issue I've encountered!
Edit: I've been using this app for six months now and it's just brilliant. No hiccups whatsoever and I've been able to work out and set-up 10+ connections with very little knowledge or experience working with an app like this before. I recently got in touch with support to help me with a connection where I needed to combine three separate columns of data to make up a SKU. The support team responded the next day and had set everything up for me!
Don't hesitate. This is the app to use.
Thank you for your fantastic feedback! We're thrilled to hear that our app has been instrumental in setting up automatic stock feeds from multiple suppliers. It's great to know that our online support team has been able to assist you effectively whenever you've reached out. We're committed to providing top-notch service and solving any issues you encounter promptly. If you ever need further assistance, don't hesitate to get in touch. Thanks again for choosing us! 🌟
Initially, I was confused about how the app works, but they have amazing chat/email support who help me clarify some things, this app is handy if you want to increase your product category and revenue without having stock in your warehouse. You can easily do dropshipping without any need to purchase products.
Thank you for sharing your experience! 😊 We're glad our support team could assist you in understanding how the app works. It's great to hear that you find it handy for expanding your product categories and revenue through dropshipping. If you have any more questions or need further assistance, feel free to reach out. We're here to help! 🚀
My store DEPENDS ON this app for syncing my inventories! It's a phenomenal app. The customer service is superb! Highly recommend this app, I have been using this app since I started my ecommerce store in 2016! Love it!
Thank you for choosing Stock Sync and for the wonderful review!
Glad to hear that Stock Sync help a lot in managing your inventories. Give us a shout if you need any help in Stock Sync!
