RP Local Pickup & Delivery

Does not work with Shopify's Order Printer and can only use their Email Confirmation Template (no customizations). Also had repeated issues with service outages -- delivery option would disappear and reappear randomly. Also had order that were completed without any date selection at all (which is supposedly required to move past cart page to checkout) and their support couldn't explain this or offer any solution and just told us to wait for it to happen again...which it did. Also experienced the date and month switching assignments (so customers who chose January 4 at checkout would get email confirmation reading April 1...ditto Order Printer printouts). We "band-aid-ed" these ongoing issues for months...sometimes contacting their support and sometimes fixing it ourselves with custom code in Email Confirmation template and Order Printer template. We also shared screenshots and snippets of code with Customer Support to demonstrate these issues and prove they were isolated to this app, but Customer Support's responses were of no help. After months of issues, this app's Customer Support finally admitted that their app does not work with Order Printer and that Email Confirmation must exclusively be their template without any changes or customization. If they had admitted this from the start, it would have saved us lots of time and months of subscription fees. This--along with replies from customer service that were not complete sentences and very difficult to understand in English--plus the service outages we experienced and inconsistencies of submitted orders led us uninstall the app.

Nic was amazing, he answered all my questions timely. Then they made my site looking so professional with there application. They have great customer service.

Our customers were requesting a store collection option for a while and we looked at a few different options. We decided to go with Secomapp and it has worked out perfectly for us. Setup was simple and the support from Nicolas at the Secomapp team was first class.

Excellent Customer Service. replied all 3 times I requested help in less then 12 hours . Probably sooner. Im still testing the APP so I'm not sure if its the right fit for me yet based on my needs but from my experience so far I have nothing but great things to say.

things to note, Does not work with google pay, android pay, not the accelerated checkout but at normal checkout, does not work for subscription services. Does not actually create a normal pickup like shopify's standard. It creates a shipping option as pick up. Other than that it works fine and could work for someone with low integrations. If you have a lot of features. this wont work

A lot of bugs in this app and very complicated to make it work properly. It does conflict with a lot of other apps as well. The e-mail sent by Secomapp to the store is very basic and doesn't show discounts nor the cart total.

Proceed with EXTREME caution if you install this app. Below is the summary of the experience I had with this app which has been provided to the developer.

1. I uninstalled the App yesterday because it was not performing correctly. The app was very slow and did not always load.

2. When I uninstalled the App there was a bug and it did NOT uninstall all of the code from our custom theme.

3. Because the app had a bug and did not uninstall correctly, our shopping cart was COMPLETELY DOWN 95% of yesterday [Sunday] and customers could not check out

4. In all my time with Shopify [since Sep 2016] I have NEVER had an issue uninstalling an app on Shopify as I have with yours. I spent my entire day with Shopify trying to have this fixed which it was at 7:30 PM

5. I will email you the bug detail and what was commented out in our theme code once received from Shopify on what they fixed. I DO NOT want ANYONE to have to go through this.

Very good app, and helpful support team. We were set up and live within a few days. My only comment is that the app allows the customer to overwrite the pickup address at the checkout, which could cause confusion for them, but all works perfectly well otherwise so far. I have enjoyed the ease of use and it also looks like they are looking to update with a new feature to help out with the current covid_19 situation which I was very glad to hear about.

Outstanding Customer Service from the developers!

We had some minor technical difficulties starting up with an app in our drawer cart, but all resolved quickly.

There is one significant drawback to all Shopify Pickup Apps, including this one.
In your Settings/Shipping, you will need to create a Store Pickup, and it will become visible to Shipping checkout guests.

With that mind, you may experience some delivery orders arriving as store pickup and missout collecting the shipping fee that you may charge on your orders!

Trust me, people are blind and will do anything to skip the delivery fee.

With all that, the app is working great, functionality and customization are also at an excellent level.

Excelente aplicación, funciona como lo esperaba y el soporte técnico siempre atento a las dudas que me surgieron, no cabe duda que lo recomiendo ampliamente,