Recharge Subscriptions App

Some of the decision and migration actions are less than friendly and the decision force my had. But over all the system is ok. It does the work I need and the Support Team is very friendly and willing to work with me to fully resolve my issues, few they may be.

NGL, there were moments when I wasn't sure if I should stay because clients sometimes struggle with understanding how to access their subscription, or how to make changes. But, things are improving over time and there are far more features in Recharge than the subscription options being offered directly by Shopify. I really do wish things were more intuitive for customers and it wasn't so up-sell focused, but at the same time, I'm happy to help clients when they need assistance.

Good for loyalty and rewards programs. Some limitations based on what you're trying to use it for, but the Recharge team is always making upgrades. Customer service is on point, always helping out when we need it.

We migrated from Yotpo Subscriptions. Followed the step-by-step instructions. Would rate 5 stars, but had a couple of issues on data migration due to differing templates. The one Yotpo exported that was supposed to be formatted for recharge did not match what the Recharge tool wanted. Tried reformatting to the template located in the step-by-step instructions and that one didn't match either. The one that finally worked was the one located at the link below the upload tool. Ola with Recharge Customer Support was an amazing help and stuck with me till I completed the data migration.

Recharge has been extremely useful when it comes to subscription. we have developed a custom setup wit recharge api, all the help from support team has been great.

App to go with, if you are require more that a basic setup.

The system works fine, but updating existing subscriptions is annoyingly difficult. The help files need to be rewritten and aimed at 'mum and dad' users (which I would imagine would be the bulk of your clients) and clearly step by step explain the process.

I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!

We've been using the Recharge Subscriptions app for our business for a few years, and we've been overall satisfied with its functions, fairly seamless integration, and analytics capabilities.

The conversion process wasn't necessarily seamless, but the issues were minor enough, and easy to figure out. We did find the Recharge support staff to be fairly quick at responding, knowledgable, and above all, helpful in troubleshooting and providing solutions.

Recharge has been a good app. There have been a few tiny glitches but the suppport team has been very timely with quick fixes and good communication.

If there were something to improve upon, more UX testing with "normal" users on customer side. Some of our customers are able to manage their subscriptions easily, but we still have a number who are confused and we help with our support team.

recharge support was very helpful and response. i do think this program will be more helpful to our customers than the previous. Only omitting one star because migration is far more complex with recharge rewards than any other migration we've done before.