Reviews (3,145)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, full‑featured subscription platform that scales well and reduces manual admin. Many highlight smooth migrations, even with complex setups, and say support is fast, patient, and proactive with clear guidance. They credit it with growing subscription revenue, reducing churn and failed payments, and value extras like configurable widgets, bundles, upsells, loyalty tools, and Klaviyo integration, despite a mild learning curve in some areas.
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I've taken over Recharge & Shopify in a new technology role and I recently familiarized myself with the app, which prompted me to ask some questions to their tech support team. I was pleasantly surprised that one of their developers immediately replied to my support ticket with direct answers! Not only that, but the dev went above and beyond to correspond with me and even provide video reference that illustrated what I want to do - this is rare and highly, highly valued! To get this level of support on the technical side of things is extremely reassuring and I personally feel that the Recharge support team is exceptional. Moreover, Recharge as an app is very well thought through and features any functionality one might need in a modern, high-volume e-commerce ecosystem. Highly, highly recommended!
Had a wonderful experience working with Roberto Schmidt during the Recharge -> Shopify migration.
We spoke in a pre-migration meeting and he was able to walk me through every nuance and identify every scenario that could possibly go wrong while reassuring me that they have protocols in place for all of those. We performed some testing together and saw that the results were what we expected and he finished the full migration on the following Monday.
Throughout the process he has done a very good job at responding to questions and keeping us informed on what is going on.
I don't think this migration would have been this smooth with anyone else.
We recently migrated our subscription program to Recharge, and the experience was smooth from start to finish. Arlon, from the Implementations team, was responsive, patient, and genuinely helpful at every step — answering our questions quickly and making sure we felt confident in the accuracy of our data before going live.
What we appreciated most was how proactive and transparent he was throughout the process. Whenever we raised a question, he took the time to explain things clearly rather than just giving a quick fix, which made the whole process feel collaborative rather than transactional.
We'd recommend Recharge to any merchant looking for a subscription platform backed by an implementations team that actually cares about getting things right.
Thank you for taking the time to share this! A smooth migration experience that leaves you feeling confident in your data before go-live is exactly what we work toward, and it's wonderful to hear Arlon delivered that for you. We'll make sure he sees this. Welcome to Recharge!
Perfect for our business needs and technical/account support are attentive and extremely helpful. They guided us through a complex platform change seamlessly.
Thank you for the kind words! We're so glad our support team could help. Feedback like this genuinely means a lot — don't hesitate to reach out anytime!
The service itself is a bit clunky in that reporting requires a bit of learning curve and there is no reporting automation as far as I know, but on the plus side the core functionality works and their support team is responsive, personable, and very helpful!
Thank you for your review and your feedback! We're so glad our support team could help. Feedback like this genuinely means a lot — don't hesitate to reach out anytime!
Solid subscription platform that covers the essentials well, and the support team was quick and helpful when we had a question about notification settings. Does what we need for our subscription flow.
Really glad Recharge has been doing the job for your subscription flow! And when a question does come up, we want our team to make it painless. Sounds like that's exactly what happened. Thanks for the thoughtful review!
Genuinely impressive app, and equally impressive support team behind it. Leading up to our launch we had a really tricky case we were trying to accomplish and their whole team got behind us to help track down a solution. Highly recommend Recharge to anyone working with bundles or subscriptions (or both!).
This is so great to read! Bundles and subscriptions together can get complex, and we're really proud of what Recharge can do there. Knowing our team was able to show up for you in the lead-up to launch and help you find a path forward means everything. Best of luck with the launch and beyond!
We just completed a full migration from PayWhirl to Recharge and the experience was amazing. The platform is powerful and flexible, and the support made all the difference. A special thank you to Arlon, who was incredibly helpful, fast, and precise in solving a complex shipping issue across thousands of subscriptions. Everything works perfectly now. Highly recommend.
Congratulations on completing the migration! We know those aren't small undertakings, and we're so glad the experience felt worth it. Arlon is a rockstar and we'll absolutely pass along your appreciation. Welcome to Recharge and thank you for the thoughtful review!
AJ was superb! He went above and beyond with assisting me with my inquiries and provided resolution with the issues I had.
Jaden was great, very communicative about what I needed to know and how he was managing the details, provided the exact answer I needed and assisted with another issue that had been bothering me as well as an add-on. Excellent service with a great can-do attitude and kind demeanor. I hope I talk with Jaden next time I need some assistance!
