Reviews (127)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, high‑performing inventory solution that replaces more complex or expensive tools. It syncs stock quickly across multiple stores and channels, prevents overselling, and excels at bundles, kits, BOMs, and multi‑warehouse setups. Purchase orders, currencies, and average costs are handled well. Merchants like the clean interface, fast onboarding, strong performance with thousands of SKUs, and responsive support that adds requested features.
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Hi there! I just wanted to take a moment to express my gratitude for the amazing support and help that Sumtracker has provided me and my business. I've been using this app for several months now and it has truly transformed the way I manage my e-commerce store.
The features offered by Sumtracker are fantastic and have made my order fulfillment process so much smoother and more efficient. The customizable workflows have allowed me to set up specific processes that fit the unique needs of my business, and the inventory management feature has saved me so much time and headaches.
But what really sets Sumtracker apart is the outstanding customer support. Anytime I've had a question or needed assistance, the team has been incredibly responsive and helpful. They truly care about their customers and are always willing to go above and beyond to ensure that we have the best possible experience with their products.
Overall, I highly recommend Sumtracker to anyone looking to streamline their e-commerce order fulfillment process.
Fantastic app and great support, very responsive and helpful couldn’t which for more!
AWFUL JUST MESSED UP ALL MY STOCK LEVELS
Brilliant customer service telling me I'm wrong, I actually uninstalled the app and then attempted it again using another email so check the original install and you will see YOU DID mess up my stock levels.
AWFUL CUSTOMER SERVICE AS WELL.
Hi,
I am sorry for the inconvenience caused here. But we are available to help you fix this. We have the tools and data. We even waited on the support call you had scheduled for 30 minutes without anyone turning up.
We have checked your account data. Using Shopify adjustment history, we can show that Sumtracker has not messed up your inventory levels. In fact, Sumtracker did not update any inventory to your store.
We also have inventory backups for your account. Kindly allow us to understand what exactly happened. We can fix any issue you are facing related to your inventory levels.
Request you to write to us at support@sumtracker.com.
Our whole team is available to help you out. Our clients and their data is of utmost important for us.
I Am Using Sumtracker Before using Shopify Because We Have Retail Stores And Warehouse Now We Are Online On Shopify As Well, And We Are Taking Benefits Here As Well. Its Been Around 1.5 years That I Am Using Sumtracker, the Services Are Really Good, I Can Manage My Stock Very Easily And Normals Languages Are Used Which Every Person Can Understand The Software In Minutes, There Customer Support Is Really Helpful And Polite.
I Will Totally Recommend It.
Thanks a lot for your kind words and review! We'll continue provide great services and a great product. You feedback is really appreciated!
I have been using Sumtracker for inventory management for two years - since before they launched their Shopify app. I have only positive things to say about their inventory management solution, and the Shopify integration seems to be seamless too.
Every single person at every single level in the supply chain has benefited from Sumtracker, despite their initial reluctance to switch from the MS Excel method of bookkeeping. Thanks to Sumtracker, we know more about our business today, and we keep improving our processes and systems every day.
Thanks for the great review! We are glad that Sumtracker has been a valuable tool for your company. Hope to continue this journey!
Outstanding customer service. This app is far more functional than other inventory apps I have used (Shopify native, Trunk) so it is more complicated to use. Every time I have had a question customer support has promptly walked me through it step by step. I thought that working outside of Shopify would be more cumbersome than it is. I highly recommend this app.
App is very good, its clean and straightforward, it makes updating and monitoring inventories easier removing the needs to manually update inventories especially we have thousands of products on our stores and sumtracker makes everything easier, also the customer support is fantastic we're able to reach them easily whenever we need assistance. Highly recommend.
App is very good, its clean and straightforward, it makes updating and monitoring inventories easier removing the needs to manually update inventories especially we have thousands of products on our stores and sumtracker makes everything easier, also the customer support is fantastic we're able to reach them easily whenever we need assistance. Highly reccommended.
What's clear from developer's response is that they have zero interest in fixing their app or discovering what went wrong. He's gotten into a barrage of denials. Ask yourself if something goes wrong do you want debugging or griping?
Terrible app, completely f's up your inventory across multiple channels, specifically Etsy. Confuses different shops, pulls products out of archive on Shopify(!), makes stuff active on one Etsy shop when it should be assoc. with another. If you're trying to sync Shopify with Etsy then good luck - over 40 listings are newly renewed across two Etsy shops.
What's hilarious about this is that I got two orders on Etsy during the debacle and, yup, you guessed it - inventory didn't update.
And these reviews saying "team is responsive?" Fake. Not sure why Shopify is leaving this app up.
So the issue with "getting a call" or "getting help" is that the app is gone from my shop. I don't need "help" and no amount of speaking on the phone will fix the issues. And, why would I invite a call where the developer is calling me a liar and saying that my entire review is a lie in emails? Yah, right.
App developers need to understand the Etsy platform in order to manage inventory there. In no circumstances should listings be moved from de-active to active without confirmation. In no circumstances should listings be duplicated across Etsy shops - Etsy is very clear about this. Duplicate listing is cause for shop closure - all shops assoc. with same IP. Seriously? Why risk it?
Note: edited for succinctness
Hey there,
First and foremost I feel sorry for the bad experience you had with our app. I am sure there are things which we can improve.
However the strong language you have used in unwarranted for.
You installed our app yesterday night 11pm (my local time). You gave us a 1 star rating review with abuses today at 1am (my local time). Which is just 2 hours after you had installed the app.
Then you sent us an abusive support ticket today at 2am (my local time). I got up and first thing I do is reply you at 6:30am (my local time). I responded in 4.5 hours.
I asked you to come for a call so that I can resolve your concerns. You refused to come for a call.
UPDATE: I had to mention the timestamps because the reviewer posted that we replied to her support ticket in 48 hours! On catching red handed, she had to edit her review and remove this line.
UPDATE: We ran tests to find out what caused the issue raised in the review. We found out that there is a bug in the Etsy API which is sending incorrect results. This has been reported to the Etsy team. We have also updated our system to discard the incorrect data.
To clarify,
1. Sumtracker does not sync draft or archived products. We have a help page clearly mentioning that. We only sync active products.
2. Sumtracker will make an inactive Etsy listing, active only if you have available inventory for the product. Which is the logical step to do. This can be confirmed from the 200 plus Etsy sellers who use Sumtracker.
3. Sumtracker cannot create products on any platform. I challenge you to demonstrate that Sumtracker has created duplicate listings on your store.
Software systems are complicated and we cannot control if there is an issue in an external system which is unexpected. We have extensively tested our system and implemented additional checks for unexpected behaviours. I hope the reviewer can see the effort we have put in.
Sumtracker Team
It is very easy to work on. The team is very responsive. Overall, very happy to be using Sumtracker.
Thanks for the great review! We are glad that you liked our app.
