Super: Gift Wrap, Gift Message
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (258)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is very easy to set up and use, even without technical experience, and works reliably for gift wrap, messages, and gift receipts on product pages, cart, and checkout. They like the flexible, customizable configuration, multiple wrap and box options, and fair pay‑as‑you‑go pricing. Many highlight fast, “above and beyond” support and report long‑term use without issues, calling it a top choice for gifting features.
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I have note really used the app yet, but it looks as though it will definately do what I need it to do. I have however experienced the most amazing level of service from the team behind the app, Shahar was very quick to get back to me, and extremely quick to fix my issue. Apart from that Shahar was really friendly. I would for that reason recommend this app, customer service is key.
Excellent app – simple, effective & great support!
The setup was incredibly easy and intuitive – it took just a few minutes to install and customize. The app does exactly what it promises and fits our use case perfectly. Also, the support team is super fast and competent – they helped us with a styling issue within no time. We also really appreciate the fair pricing model. Highly recommended!
I apologize for saying this, but their app has proven unreliable due to recurring errors. I’ve recorded videos of the issue multiple times and sent them to their support team, only to receive responses like, “This problem has been resolved,” when in fact, it hasn’t been fixed. This has happened repeatedly, and I’m quite disappointed by the wasted time.
Specifically, the app is implemented in the cart drawer, but when a gift message is entered and the customer proceeds to checkout, part of the message entered toward the end doesn’t get saved and remains incomplete. Additionally, the saved message cannot be reviewed on the checkout page, so customers might proceed without noticing the issue.
I leave this review hoping that the poor quality of support will become more attentive and serious moving forward.
Thank you for your review. We always value constructive feedback, and we are sorry to hear about the challenges you experienced.
After a thorough investigation, we identified that the issue was caused by a conflict with another app installed in your store, which affected the functionality of our app. Our support and development teams promptly worked to resolve the issue, providing multiple updates via email. Unfortunately, before we could fully implement a solution, you chose to uninstall the app and post this review.
We are committed to providing a high-quality experience and regret that we didn’t have the opportunity to fully resolve the issue for you. We remain open to further assistance should you decide to give our app another try.
Thank you once again for your feedback, and we wish you continued success with your store.
Best regards,
Shahar
Super netter und schneller Kontakt mit direktem Support in der Testphase. Wir haben uns dann doch für eine andere App entschieden, da man hier nur ein Geschenkpapier global für die Order auswählen kann. Wir haben etwas gesucht, wo man unterschiedliche Papier für mehrere Geschenke (mit Zuweisung) anbieten kann. Schade, sonst wäre das für uns die richtige App gewesen.
Great App, works very well!
useless
Hi there,
Thank you for taking the time to share your feedback, we truly value every review, as it helps us improve both the app and our service.
We're sorry to hear that your experience didn't meet expectations. Based on the review, we weren't able to fully understand what went wrong, and we'd genuinely like to investigate and help resolve it.
Super is used by thousands of merchants to offer gift wraps and gift message options, and in most cases any issue can be resolved quickly and efficiently.
We also checked and couldn't find any prior support request from your store via email or chat. We've reached out directly but haven't received a response yet. If you’re open to it, we'd be more than happy to look into this and assist you as soon as possible. We're always here and happy to help. :-)
Thank you,
Effective Apps Team
love this app so easy to use
Great customer support! Friendly and knowledgable, app is easy to install and get going. Thank you!
love this
Very helpful staff, super intuitive interface! 10/10
