Reviews (68)

Overall rating
3.6
Counts per rating level
  • 69% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 15% of ratings are 1 stars
June 30, 2023

I WISH I COULD GIVE ZERO STARS

I have complained about the prices already with this app, and I am back to say after paying $270 for ONE SMS BLAST; they froze my account. They took my money first, didn't send the message but held the message as a draft until the review is complete.

What review needs to be done if I have been paying you for each message for about a year now.

Once my account is done being "REVIEWED" I'm done. The app is too expensive anyway and I have found better apps. The reports are inaccurate as well.

RUN FROM THIS APP NOW!!

Xtreme Kurves
United States
About 1 year using the app
Penguin Secret Agency Vietnam replied June 30, 2023

Hi,

I'm extremely sorry for the inconvenience caused. As mentioned, the account reviews are usually implemented by the carrier provider and not by us. The moment we received your email, we got the review completed and everything should be working fine with your account.

We never want anyone to have a negative experience with our app and we are always here to help out. Please let us know if there is anything else we can help you with.

Thank you for your support.

November 1, 2020

This app has saved my fanny countless times. I often need to contact a customer after they have placed their order. I was going CRAZY trying to get people to respond to emails or phone calls. Email goes to spam. Everybody's voicemail box is full. But they DO answer texts! I can't tell you how many orders I have saved from oblivion because I was able to text a customer right away about their order. Tech support is REALLY responsive to problems and suggestions. Totally worth 2 cents a text. It'll save you hundreds of dollars. Oh yeah - and integration with Ping is awesome too!

Eureka Fabrics
United States
6 months using the app
February 11, 2021

So far so good...stay tuned for update! I'll give it a shot! ..........................................................................................................................

Big Breaks Sports Cards & Beast
United States
About 1 hour using the app
Edited June 16, 2021

Edit to add: I am very pleased with the response I got after posting my review, which is why I am changing my review from 1 star to 3 stars. They said they fixed the issues but because of all that's happened, However, I recommend giving them a try. I have had multiple issues and not pleased at all with how much money I spent on campaigns that didn't work. I've had campaigns only send to a select number of subscribers when it should have gone to all, I've had one not send at all, and one that sent 30 minutes earlier than scheduled. In addition to that, on 5 separate occasions, I had texts come through from people who were mid-conversation with another business and the number would randomly switch over to the one this app provided. The people who sent the messages were confused because to them it looked like they were still texting the original business. Lastly, I had a customer say that the texts were coming through from different numbers. I am upset at the money spent and hours wasted on this. I do not recommend this app.

Petals & Pieces Co.
United States
3 months using the app
Penguin Secret Agency Vietnam replied June 16, 2021

Hi there, I'm so sorry this happened to you and I deeply apologize. It seems as if we've identified a bug that may have caused this related to your account which is now solved.

I've sent you an email with complete details, but are you able to email us back at team@lazerblasters.com so we can provide an immediate solution and provide a complete refund for the trouble it has caused?

January 3, 2022

Using this app to get started in SMS marketing and abandoned checkout. Easy setup. Works well so far.

Ardent Patriot Apparel Co.
United States
5 months using the app
Penguin Secret Agency Vietnam replied July 12, 2022

Hi,

We’re so glad to hear you had a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!

Best,

SMS Text Messaging & Marketing Team

March 7, 2022

i used this app and it very good and easily integrate with shopify and guide how to increase follower

Govindjee
India
About 15 hours using the app
Penguin Secret Agency Vietnam replied July 12, 2022

Hi,

We’re so glad to hear you had a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!

Best,

SMS Text Messaging & Marketing Team

February 7, 2022

Helpful. Save you LOTS of time and effort. I just use it for the first time, seems like everything's going well

Perlamuse
United States
3 months using the app
Penguin Secret Agency Vietnam replied July 12, 2022

Hi,

We’re so glad to hear you had a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!

Best,

SMS Text Messaging & Marketing Team

April 26, 2021

This app os TOO EASY!!! I am now able to communicate with my customers by just a few clicks! This app is a must have!

PlayBook Store - #WhyIGrind
United States
2 months using the app
May 19, 2022

Very user friendly and a great marketing option for my small business! I can't wait to see how this helps in the long run.

Oh My Goodness
United States
About 3 hours using the app
Penguin Secret Agency Vietnam replied July 12, 2022

Hi,

We’re so glad to hear you had a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!

Best,

SMS Text Messaging & Marketing Team

May 23, 2022

Seems to work really well so far. I used the Abandoned Checkout Automation and it seem to get many time what I put in to it

AllOne Wellness
Canada
3 months using the app
Penguin Secret Agency Vietnam replied July 12, 2022

Hi,

We’re so glad to hear you had a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!

Best,

SMS Text Messaging & Marketing Team