Reviews (162)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app makes launching a supplement or wellness brand on Shopify very easy, even for beginners. They like the risk‑free dropshipping model, premium product quality, and broad catalog. Many highlight fast, reliable fulfillment, strong private labeling tools, and seamless Shopify integration. Support is described as responsive and hands‑on, with helpful onboarding resources. Several report strong sales and highly recommend it for testing and scaling wellness brands.
Refine
-
By rating
This is a company that loves to overcomplicate simple things.They updated the product packaging, and my designer completed the design exactly according to their template. However, I couldn't upload it myself. Even after I made adjustments and uploaded it on my end, the entire design changed drastically.
Hi YourHealthier,
Thank you for sharing your feedback. We're truly sorry to hear about your experience.
If you're still experiencing issues uploading or updating your labels, please reach out to our support team via the chat bubble in your Supliful account or by emailing help@supliful.com. If this is a technical issue on our end, we'll be happy to investigate and help resolve it as quickly as possible.
We understand that the packaging and label updates have created extra work, and we sincerely apologize for the inconvenience. These changes were necessary to improve our fulfillment processes and support the continued growth of our platform, ensuring a better experience in the long run. We know that doesn't make the transition any less frustrating, and we truly appreciate your patience.
If you're not satisfied with how your current design looks after the migration, you're also welcome to try our Label Design Service - https://supliful.com/services/label-design.
Our design team can help ensure your labels meet the new specifications while maintaining a professional, high-quality appearance.
Thank you again for your feedback, and we hope to have the opportunity to turn your experience around.
Yours truly,
The Supliful team
I don't usually write reviews, but this one deserves one star. I created a store based on one product, and the moment we get traction, runs out of stock. They then proceed to lie about the restock date 3 times, even going as far as to say it is in stock, then backtrack, saying it will restock in another three days. I haven't been able to fulfill any orders, even though they gladly take your money to pay for them. Incredibly unprofessional, and most likely the death of multiple businesses.
Hi Absorba,
Thank you for sharing your experience. We’re sorry for the inconvenience caused by the Hair, Skin & Nails Gummies going out of stock.
To clarify: Supliful operates on an on-demand production model, and while it allows small brands to start without upfront inventory, occasional out-of-stock situations can happen due to supplier-side production delays. We always provide the restock estimates given to us by the product manufacturer (we do not produce this item ourselves), and unfortunately, these dates were adjusted several times due to ongoing production issues outside of our control.
We fully understand how this can impact single-product businesses, and we sincerely apologize for the disruption. In situations like this, we always recommend adding a backup or alternative product to avoid downtime - in this case, the Hair, Skin & Nails Strips were available, and many sellers successfully switched to them during the outage.
We also want to clarify that our system automatically charges incoming orders, even if a product is currently out of stock - this is how the system processes orders by default. However, you can always reach out to our Support Team to cancel and request a refund either back to your payment method or as account credits.
If you’d like us to review your account setup or discuss better ways to avoid downtime in the future, feel free to reach out - we’re happy to help.
Yours truly,
The Supliful Team
I strongly advise against using Supliful for your business needs. My experience with them has been consistently frustrating due to two major issues. First, they heavily rely on AI for customer service without being upfront about it, leading to circular conversations and unresolved problems. When you need real answers about your business, you're met with generic AI responses that rarely address specific concerns.
More importantly, their lack of transparency regarding labeling requirements has caused significant problems. As someone trying to run a legitimate business, I need clear, accurate specifications for product labels. Instead, I've received inconsistent information that has led to costly mistakes and potential compliance issues. When trying to get clarification, I'm again met with AI responses rather than actual help.
I've attempted to resolve these issues directly with the company multiple times without success, which has led me to file a complaint with the Better Business Bureau. Save yourself the headache and look elsewhere for your business needs. A company that can't provide basic human support and clear requirements isn't worth your time or money.
Hey there! We sincerely regret the difficulties you’ve experienced and appreciate the opportunity to address them. We emailed you a while ago to help explain the situation, but we’ll share here too.
Given the high volume of inquiries we receive, we’ve implemented AI to assist with most inquiries, particularly those involving frequently asked questions. This allows us to ensure timely responses to our customers. However, we fully recognize the importance of human interaction for complex matters.
As our customer, you always have the option to request to speak with a live agent, and our system will immediately connect you with one. Please try this next time.
In terms of product labeling requirements, we take your feedback seriously and aim to provide all necessary resources to ensure a seamless process. For comprehensive guidance on labeling, please refer to our Help Center articles here(https://help.supliful.com/en/collections/3045346-labeling-and-packaging) These resources contain detailed information about what is required and how to comply with the guidelines. If there are still questions or if clarification is needed, please don’t hesitate to reach out directly, and we’ll be happy to assist further.
We value our partnership and are committed to improving both our communication and the quality of our support. Thank you for bringing these issues to our attention, and we hope this helps address your concerns.
I'm not one to write bad reviews but unfortunately I couldn't hold back on this one. Im very disappointed with whatever operation they have running over there but clearly its just not stable. I have been waiting almost a full month for a new batch of product to be delivered which has been delayed at least 4 times, while having over 800 unfulfilled orders and a bunch of angry customers. It's ok if you just want to test the waters and start a business but once you start receiving a large volume of orders just know that they are not prepared to handle all that heat at once. I'm willing to change this review in the future, but for now, Supliful has completely ran my business to the ground and has left me totally disappointed.
Hi Shroom Sips,
We greatly appreciate your honest feedback!
We dearly apologize for the sourcing issues we experienced last month. Unfortunately, since we do not manufacture any of the products, sometimes we run into sourcing issues with the producers. Also, some products might be low on stock due to seasonal lack of ingredients. Nevertheless, we always ask our merchants to contact us when they see an increase in their sales so we can plan our restock accordingly to the upcoming volumes. We cannot make precise forecasting without knowing what is going on on your side.
We really hope you will give us another chance, and we will do our best to improve all aspects of our fulfillment services.
Yours truly,
The Supliful Team
The app has an issue that won't allow customers to finish their purchases. I emailed the creators about it, but they still haven't responded in almost a week.
Hi Western Arms,
All of our support is being handled either through live chat on our website or through the help@supliful.com email. We checked all our inboxes and could not locate an inquiry from your email address. One of our support agents will contact you shortly to help resolve the issue.
Yours truly,
The Supliful Team
Paid for a yearly subscription and I can't even get anyone from technical support to look into why customers can't buy supplements from 1 of my stores.
Hi Oxreen,
Thank you for taking your time and leaving us this review. After looking into your case, it was confirmed that our customer support team had followed the standard protocol to help you troubleshoot the issue, and the problems turned out to be on the Shopify setup side. We hope that you will be able to resolve all those issues soon and will give us another chance and more positive feedback on the service.
Yours truly,
The Supliful Team
These guys are taking 20+ days to fulfill orders. It's $70/m membership and so far they have not been able to complete orders in a timeframe that is realistic for modern delivery timelines. The products seem decent and the label printing is nice. The customer service is responsive. Disappointed overall.
Hi Longplay Wellness,
We’ve reviewed your account and can confirm that you currently have three orders in total. Of these, only one took more than 20 days to fulfill, and this was due to a label issue that prevented the order from moving forward.
Our team contacted you multiple times to resolve the issue, and once the label was corrected, your order was shipped the very next day.
We understand that delays are frustrating, and we appreciate that you acknowledged our responsive customer service. However, we also believe it’s important to clarify the facts: the delay was related to a specific unresolved label issue, not our standard fulfillment process. We’re always open to feedback, but we believe a fair review should reflect the full context of the situation.
Yours truly,
The Supliful Team
False advertising. Website says $1 for first month then regular cost thereafter. Instead, I was charged $1 for a 3 day “free trial” and after the 3 days, a balance of $49 was due. Luckily, I was proactive and removed my card info prior to the end of 3 day “trial”. False and misleading! Ontop of that, staff via email was unsure about the $1 first month and had to check on it. To which my reply was “how do you not know, it’s on your website.” In addition to that, I have received 2 requests via email asking me to review the company. How could I give a review if I literally just subscribed to the service and haven’t had any interaction or even purchased yet? Make that make sense. It’s a turn off! But anyway, here’s the review ya wanted!
Worthless and useless support, answering one question for 5 minutes.
Was chatting with the bot about the problem have to repeat the same things again to a "Gabrielle" agent.
The system can't map products to manually created products.
Dear Rhelle,
Thank you for sharing your feedback, and we're sorry to hear that the support received didn't meet your expectations.
Yes, at the moment, it's not possible to connect products outside Supliful with Supliful. The products needs to published from Supliful for the automation to be successful.
We'll be happy to assist with any other inquiries.
Yours truly,
The Supliful team
They charge a subscription for all versions, no free option available. There is no phone number for customer service, when I tried to add several products to my shopify store they all said sold out. So paying for a service you cant even sell is pointless
