Reviews (970)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.

March 31, 2021

I love this app! it really helps with customer loyalty Also the support from the yotpo team is A1!! They're very helpful and respond quickly to the live chat

Lee Rickie Collection
United States
Over 3 years using the app
Edited September 2, 2021

This is a GREAT app for anyone who values their customers! Loving it! 9-2-21 - Ive been using this app for years - the customer service people are WONDERFUL!

Simply Radiant Beauty
United States
Over 5 years using the app
October 15, 2021

Just got personal service from Jiemer, he not only was friendly but immediately fixed an install issue I was having. Can't wait to get this program rolling!

Cali Raised LED
United States
4 months using the app
January 28, 2021

We haven't yet used the app, but so far I have been able to do everything I need and am able to customize it easily . Looking forward to seeing how it works :)

Ultima
South Africa
21 days using the app
May 23, 2021

Just checked with our team and you have the best credentials... as we'll set up the app for a Spanish-spoken market (Peru), do you have support in Spanish too?

Faber-Castell Perú
Peru
2 days using the app
January 24, 2023

Leonard at customer support was awesome in helping me resolve my issue and fast. I really appreciate the efficiency of the Live Chat and the program overall.

OLLY PBC
United States
Over 1 year using the app
March 22, 2023

excellent app - excellent service - highly recommend. Before sales support, after sales support,. Easy to chat on Chat and my issued was resolved immediately

Real World NZ
New Zealand
About 11 hours using the app
Yotpo - L&R replied April 7, 2023

We appreciate your feedback, thank you!

June 29, 2023

It ha all the function i'm looking for in terms of referral program and the customer service Lemuel P was great, responding plus solving my issues real quick.

SALIGIA
United States
2 days using the app
Yotpo - L&R replied December 20, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

Edited August 4, 2025

Great app – seamlessly connects to Yotpo Reviews and Shopify overall. And the Yotpo team is great! Maria and Maritel are super helpful for any support we need.

Love Wellness
United States
Over 6 years using the app
March 27, 2021

This is a great app, the technical support is also very helpful and quick to answer any questions. Highly recommend using Yotpo for your store's rewards program!

Midwest Model Store
United States
9 days using the app