Syncee Premium AI Dropshipping

Excellent app, and support is excellent! But the chatbot screening is frustrating—it tries everything to keep you from reaching a human agent. If a chatbot could actually resolve issues, I wouldn’t mind, but we’re still years away from that level of reliability. For a paid app, human support should be the priority. If the goal is to train bots, that should be done through a free service, not at the expense of customers’ time—something small business owners simply don’t have to waste.

We are very pleased with Syncee. It greatly facilitates our work, as we can efficiently manage our products inventory and exports. We find it particularly useful that weight updates also work smoothly through the application. If you are a manufacturer/supplier Syncee also offers a great way to build your business via new retailers. The support team is fast and helpful. Overall, we are very satisfied and recommend this app to others.

EEAZI highly appreciates the Syncee application for its capabilities in integration and product data synchronization. This significantly facilitates the management of our product catalog. However, we have encountered challenges in handling product duplications and price modifications, which require further attention and optimization. We would like to highlight that the Syncee support team has been fully helpful in addressing the issues that arose.

It is okay. Way better than many Dropshipping suppliers, but you pay 40 $ and only get like 50 products. Way to less for using. I think I will cancel my subscription.

The step-by-step guide is very useful to get you started especially with app integration, sales taxes, finding approved vendors, website templates, policies, and so much more!

even tho i uninstalled this app and there isnt a subscription selected, im still being charged

i got charged a 2nd time, and now i see the charge is still on my current bill, nothing has been done, only messages to remove the review, and THEN they will send a message to finance??? what injustice is this, i am due the 2nd charge to be refunded, and they must remove the new charge on current invoice, wow, can someone in syncee that is in fianance and management sort this out???

How can i be messaged to remove a review first before any remedy, its been days later and the same message of remove the review, its a win win, im losing, im still losing,

Very Rarely does anything ship on time. It really depends on the private venders and Syncee does nothing about it. Also, there is some back end data breech with Alibaba that people kept stealing my designs and id start seeing them in google searches - syncee does nothing about it.

Without Syncee, managing daily product exports and feed synchronization would require a huge amount of manual effort. At pcarena.hu, we work with custom product feeds tailored to our specific needs, and Syncee handles them perfectly – reliably, automatically, and on schedule. Thanks to the flexible settings, we can export exactly what we need, how we need it. The app is easy to use, and the results are consistent and accurate. If you're looking to take your workflows to the next level or need support for custom data sources, we highly recommend Syncee!

We've been using Syncee for data migration and product synchronization in our Shopify store, and overall, it's been a very useful tool. The support team is also very responsive and helpful. Whenever we had questions or needed assistance, they provided clear and fast solutions.

Business Warning: Our Costly Experience with Syncee – A Case Study in What Not to Use for Supplier Management

As a growing U.S.-based ecommerce business, we made the unfortunate decision to use Syncee for managing product sourcing and supplier connections. What followed was a series of avoidable failures that cost us time, money, and customer trust. We're sharing this feedback as a real business challenge to help others avoid the same mistake.

Key Challenges We Faced:
1. Product Cost Changes After Orders – Daily Financial Losses
Syncee forwards order data to suppliers. However, once the order is placed, suppliers are still able to change pricing, and those changes reflect in the final invoice. This means we were often charged more after a customer had already paid—leading to lost margins and direct financial losses daily.

2. Unverified, Unreliable Suppliers
Syncee allows suppliers to onboard through free, unvetted plans. There’s no quality control, no accountability, and often no guarantee the supplier is legitimate. One supplier shipped the wrong product to our customer and refused to refund us. Syncee refused to intervene or assist.

3. Nonexistent U.S. Support Infrastructure
As a U.S.-based business, we operate during North American business hours. Syncee’s entire support team is EU-based, and there's no live support when we need it. The support process is clunky, reactive, and not aligned with ecommerce urgency.

4. Weeks of Chat Support, No Accountability
After extensive back-and-forth over unresolved issues, we formally requested a meeting between our business team and Syncee’s team. Instead, they continued responding with AI-generated answers—often generic, repetitive, and unhelpful. No real human interaction. No accountability.

5. No Issue Tracking or Escalation Process
There is no proper ticketing system to track problems or escalate them. It’s impossible to monitor the status of ongoing issues, and responsibility is passed around without any resolution. For a B2B platform, this is simply unacceptable.

Business Impact
Operational Disruptions

Customer Complaints

Loss of Revenue

Supplier Disputes with No Resolution

Wasted Time with AI-Driven Support

Final Recommendation:

If you are a serious ecommerce business—especially in the U.S.—we strongly recommend you avoid Syncee. It is not built to support growth-oriented companies with real operational needs.

Our advice: Uninstall Syncee now before it damages your business further or you thinking to build business based on their supplier support.