Reviews (168)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app as a reliable, time‑saving way to sync products and inventory across multiple Shopify stores and regions. They say real‑time updates prevent overselling, even with thousands of SKUs. It supports dropshipping and collaborations, syncing inventory, prices, descriptions, and variants with flexible options for currencies and languages. Setup is described as quick and intuitive, and support as fast, patient, and willing to customize features.
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I unfortunately cannot recommend this app at all. The synchronization did not work, and even worse, the app created around 300 duplicate products during the process. These duplicates were faulty and incomplete, which made the situation even worse.
As a result, I had to manually delete all of those duplicates and carefully check every single product to make sure I would not accidentally remove the wrong ones. That is an unacceptable amount of work and simply not okay.
After finally cleaning up this mess myself, I wanted to resync everything. But apparently that is not really possible in bulk, because you first have to unsync everything first. However, I do not want to risk that, because I am afraid the app will once again create hundreds of duplicate products and leave me with another faulty synchronization.
For that reason, I already contacted support. But even though this issue is urgent, I have now been waiting for almost two days without any response at all. That is extremely disappointing and absolutely unacceptable to me.
I am demanding a prompt response and the immediate help I need with this issue. The way this is being handled right now is completely inadequate!!!
Contact me under the following e-mail address: Teku.elias@web.de
Rayman was superhelpfull and guide me through everything I needed to syncronize the prices between stores!
Syncio integrates well into our shopify and has been really easy to use. We reached out to their support for questions we had, and they responded within 15 minutes. They were super kind and answered all of our questions.
It's a consistently problematic app. Prices, stocks, and product statuses are absolutely never updated. We've received many complaints. Customer service is terrible; they blame the Shopify APIs. Problems are constant. Try alternatives. We're also canceling our subscription. We're paying for it, but not receiving the service.
Dear NowShopFun team,
Thank you for the honest feedback. We have sent a reply to your latest message and issued a refund for the trouble.
We have found unusual bulk update spikes which could have delayed the syncing of product attributes.
Also if the latest issue is also related to availability (active or draft) statuses, we can take another look. It is possible we missed something specific, since some of your source store partners are not on the latest Syncio version yet.
When we mentioned that some of the problems were related to changes in the Shopify API, our intention was not to close the book on this case.
Regardless, if you decide to switch to another syncing app, we would love to do a final check to ensure the transfer is smooth and issue-free.
Given that some of the issues are related to API limits being reached it is possible this is universal information that can help with a future syncing integration.
If you see our message please send a quick reply or email: suppport@syncio.co and we'll assist with haste.
Warm regards,
Rayman
Syncio team
This is the best app that I have found to sync products between stores. It also has the most helpful staff- I am not tech savvy and they always help me figure out my issue. Rayman is the most helpful and has been able to solve any issue I encounter. Highly recommend them.
Claudia was amazing! Took the time to truly
listen to what I was trying to accomplish and helped me step by step!
App works very well. Very helpful customer service when you run into issues
Disgusting app! It literally deleted all the product pages from the store and even tampered with the inventory of the source store, which was not supposed to be affected. Please never use this app!
Hi,
We're sorry to hear about your experience. We'd love to get in contact with you to get more information as there are a couple things about Syncio in regards to your review:
1. Syncio can delete products on the destination store, one-way is when you disconnect your source store, you get a prompt to 'disconnect and delete' products from the destination store.
2. Syncio cannot change the inventory of the source store unless it came from an order from a destination store. From our records, it would seem unlikely this happened due to your stores being test stores at the moment.
Our contact is support@syncio.co. We'd love to speak to you to see what happened but also importantly get your stores connected correctly. We have 10K+ Shopify merchants, including thousands of Shopify Plus merchants that are happy with Syncio. We're confident that you can too.
Kind regards,
Jimmy
Everything super easy to setup with your supplier. Claudia always making sure i have a quick and efficient support every time i had questions. Highly recommend
Great app, and very easy to use. The best part is to track orders and inventory with our collaborating partners.
Hi,
We appreciate your ongoing support. This means a lot for our team.
We hope to contribute your business' success for many years to come.
If you have any questions or requests, please don't hesitate to send our friendly staff a message in-app.
Warm regards,
Syncio team
