Reviews (1,356)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.
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Tidio has been a gamechanger in being able to funnel all my enquiries into a single space. The AI Chatbot has also been a big help in reducing the time needed to respond to customers.
Thank you so much for your kind words! We’re happy to hear Tidio has helped you streamline all your inquiries and that our AI Chatbot is saving you valuable time. Your feedback means a lot to us! 😊
First time user for this type of AI assistant for the store and once I connected Tidio with all the knowledge sources it was answering pretty much all store enquiries immediately. Will only get better with time as more conversations are solved.
We came across Tidio for a new AI solution for our chat feature. It works better than we expected + it has more features like flows that can bring up sales.
4 stars because it currently lacks a few features, but since they're constantly evolving, we are going to rate it 5 stars once things get patched up.
Thanks so much for your feedback! We really appreciate you taking the time to share your experience. 🙌
We’ve reached out to you directly to follow up and see how we can assist further, and we’ll make sure your suggestions reach our product team.
I’ve been using Tidio on my Shopify store and it’s been a great addition. The installation was quick, and the interface is clean and easy to navigate. I love that I can manage live chat, automated responses, and messages from multiple channels all in one place. The AI chatbot is especially helpful for answering customer questions instantly, even when I’m not online.
Customer support is responsive and helpful whenever I have questions. The app runs smoothly and hasn’t slowed down my store at all.
Highly recommend Tidio if you want to improve communication and boost conversions on your store.
Thank you so much for your wonderful review! We’re thrilled to hear Tidio has made managing live chat and automations seamless for your Shopify store. Your recommendation means a lot to uus! 😊
Tidio is an excellent chat app.
Easy to use
Integrates with other chat channels like Meta
Integrates easily with review software like Judgeme
been using it a few years now
Amazing, we're proud to be working with you for so many years!
Olek - Tidio
We are very happy with Tido, and as we have grown as a business they have easily grown with us. We have gotten to the point where the Lyro AI agent and flows are quite helpful to managing support.
Thank you! We’re thrilled to hear Tido and Lyro AI have grown alongside your business and are helping streamline your support.
Tidio is great and very convenient. The AI agent is an awesome feature, especially for chats you get after store hours and it can automatically answer the common questions, which saves us a lot of time.
Amazing! Thank you for your thoughtful review!
Olek - Tidio
Good app - let's you see all your conversations from different channels in one place. The AI suggested answers + Lyro are improving each month (but still need checking). Support team are really responsive and helpful if you have issues.
Thank you for your review! We greatly appreciate your continued efforts in reviewing Lyro suggestions, as they play a vital role in consistently improving your Lyro's Resolution Rate.
Olek - Tidio
Tidio has been a fantastic addition to our business. Their support team is always quick and super helpful, making the experience seamless. The live chat resolves most customer issues in real-time, keeping everything running smoothly. Highly recommend!
Thank you so much for your kind words! We’re happy Tidio is making a positive impact on your business, and we’ll keep striving to provide speedy, seamless support.
Overall we like it. The AI chat is awesome and has improved our time to respond with customers, however the email helpdesk functions are very basic. Its getting better slowly but surely. Hopefully with time they will beef up the capability so we are staying with it.
Thank you for sharing your review! We’re putting a lot of effort into improving the helpdesk and would greatly appreciate any additional feedback you may have.
Olek - Tidio
