Reviews (1,357)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

August 9, 2025

Auston Holleman
United States
8 months using the app
TIDIO LLC replied August 10, 2025

Hi Auston, I'm not sure what happened - you've been using our app for years.

I’ve sent an email to follow up and see if this might have been an error.

Olek - Tidio

July 30, 2025

EternaTalk
Canada
6 days using the app
November 21, 2024

IYOKIES COSMETICS
United States
2 days using the app
November 3, 2024

Craft for Art
United States
8 days using the app
TIDIO LLC replied November 6, 2024

Thanks a lot for your review :)

June 8, 2024

TRENDZ X
United States
18 minutes using the app
TIDIO LLC replied June 11, 2024

Thank you so much for the great review!

August 18, 2025

Sanaya'm
Switzerland
About 2 hours using the app
January 8, 2024

Colombian Soul
United States
About 24 hours using the app