Reviews (1,356)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

September 27, 2023

Life Fitness Facility Shop
United States
8 months using the app
March 13, 2026

MyMROmarts
Hong Kong SAR
About 1 year using the app
TIDIO LLC replied March 13, 2026

Thanks so much! If you ever need help getting even more out of Tidio, feel free to reach out — we're always here to help 💙

February 23, 2026

MÔRA
Morocco
6 days using the app
February 16, 2026

OTAKUYA TCG
Spain
About 1 month using the app
January 14, 2026

Mijn-Wijnkoelkast
Netherlands
Almost 5 years using the app
TIDIO LLC replied January 15, 2026

Thank you so much for your 5-star rating!

November 25, 2025

tellastar.se
Sweden
6 days using the app
TIDIO LLC replied November 28, 2025

Thanks a ton for the 5 stars! Your support means a lot.

November 11, 2025

Ortur
Hong Kong SAR
Over 3 years using the app
TIDIO LLC replied November 12, 2025

Thank you for the 5- star review!

October 6, 2025

MundoCanino
Uruguay
About 6 years using the app
TIDIO LLC replied October 7, 2025

Thank you so much for rating Tidio!

August 17, 2025

TEKNAUS
Portugal
About 1 year using the app
TIDIO LLC replied August 19, 2025

Thank you so much for rating Tidio!

August 14, 2025

Z-Furnishing
Australia
About 4 years using the app
TIDIO LLC replied August 15, 2025

Thank you!