Reviews (1,355)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

June 19, 2025

Toyotress
United States
Over 6 years using the app
TIDIO LLC replied June 30, 2025

Thanks a lot for the review!

June 13, 2025

Feichtinger-shop.com
Austria
Almost 3 years using the app
TIDIO LLC replied June 15, 2025

Thank you so much!

June 9, 2025

BELORIA
Switzerland
37 minutes using the app
TIDIO LLC replied June 15, 2025

Thank you — it means a lot to us!

April 12, 2025

Imperador das Máquinas
Brazil
About 1 hour using the app
TIDIO LLC replied April 15, 2025

Thank you very much for the review!

August 21, 2024

FAKE HOVERAir Store
Hong Kong SAR
1 day using the app
TIDIO LLC replied September 2, 2024

Thank you very much for this amazing review!

June 11, 2024

dtfprint.me
United States
10 months using the app
TIDIO LLC replied June 12, 2024

Thank you for your review, we appreciate it!

February 16, 2024

Everyday Emporium
Netherlands
27 minutes using the app
January 16, 2024

Buy Floor and Decors Factory Directly
China
8 days using the app
TIDIO LLC replied January 23, 2024

Thank you for your review. We would like the opportunity to investigate your feedback further. Please could you contact us at support@tidio.net. We will do our best to assist you with the case.

August 9, 2025

Auston Holleman
United States
8 months using the app
TIDIO LLC replied August 10, 2025

Hi Auston, I'm not sure what happened - you've been using our app for years.

I’ve sent an email to follow up and see if this might have been an error.

Olek - Tidio

July 30, 2025

EternaTalk
Canada
6 days using the app