Reviews (1,355)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

February 29, 2024

Maliya
Germany
26 minutes using the app
Edited July 29, 2025

Mobility Tools
United Kingdom
Over 1 year using the app
TIDIO LLC replied February 19, 2024

We sincerely appreciate your feedback and we're sorry that you had a negative experience with us. Our Team Member has already reached out to you via email to determine the solution we can provide.

February 14, 2024

Gabriela Tolomei
Uruguay
About 4 hours using the app
TIDIO LLC replied February 15, 2024

Hello! We're grateful for your review :-)

January 15, 2024

Beef Bru
Canada
About 4 hours using the app
January 10, 2024

Origani - Luxury Certified Organic Skincare
Australia
About 20 hours using the app
January 10, 2024

aBaby.com
United States
About 1 month using the app
December 16, 2023

Crystal House
United States
About 1 month using the app
TIDIO LLC replied December 19, 2023

Thank you for rating us!

We're here to assist you, and it's our priority to ensure the app works seamlessly for you. We have reached out to you to learn more about your needs. :)

December 12, 2023

Tannus
United States
10 months using the app
TIDIO LLC replied December 14, 2023

Thank you for rating us! Our goal is to consistently provide top-notch services, and we're glad to see that reflected in your experience

November 22, 2023

Utensil Master
India
About 2 hours using the app
TIDIO LLC replied November 28, 2023

Thank you for the excellent review!

September 27, 2023

Life Fitness Facility Shop
United States
8 months using the app