Reviews (15,994)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

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Merchants report smooth, fast setup with clear guidance, making it easy to connect TikTok Shop to Shopify and sync products, orders, and inventory. Many find it intuitive and reliable for managing sales across both platforms, despite occasional freezes or product limits. Merchants also value its tools for videos, ads, and live content to drive growth, and several praise responsive, knowledgeable support during onboarding.

October 10, 2025

Pessimo! Dopo aver configurato tutto, l'app mi da alcuni prodotti sincronizzati e la possibilità di fare le campagne, entro nel seller e non c'è un prodotto sincronizzato! Bisogna fare un modulo di categoria dove si potrebbero raggruppare più prodotti, ma non è possibile in quanto tra i campi obbligatori chiede le misure!!!! Abbiamo oltre 4000 prodotti e ognuno ha una misura diversa....Chiede il certificato per vendere in UK quando il negozio è abilitato a vendere solo in Italia.....se avete grandi negozi sappiate che dovrete perdere tempo per ogni prodotto ad inserire ogni dettaglio. Pessimo!

Capobianchi
Italy
Almost 2 years using the app
September 27, 2025

MUY BUENA, SOLO AHORA INTENTO CARGAR LOS ARTICULOS DE MI TIENDA, PERO PRACTICAMENTE ME PIDE MODIFICAR 1001 ARTICULOS

KS SPORTS
Mexico
About 2 months using the app
September 24, 2025

Application très utile pour connecter sa boutique Shopify à TikTok Shop.
L’intégration est assez simple, la synchronisation des produits et du stock fonctionne bien.
Le plus intéressant est la possibilité de lancer rapidement des campagnes publicitaires et de profiter de la visibilité de TikTok.
Je recommande à tous les e-commerçants qui veulent développer leur activité et toucher de nouveaux clients.

Chien store
France
13 days using the app
August 31, 2025

The app currently shows as incompatible in markets where TikTok Ads is already officially available—for example, Costa Rica. While we can run ads here, the Shopify app remains unavailable. Access to this integration is critical for our website and campaigns to perform properly. We are actively investing in TikTok, and this limitation results in inefficient spend. We kindly request that you enable the app in Costa Rica.

Tienda Vicortech
Costa Rica
About 1 month using the app
Edited November 22, 2025

Einfache Einrichtung und Verwaltung der Listings.
Leider öfter Netzwerk Probleme, was zum Neuladen führt, um weiter arbeiten zu können.

Buttonwerkstatt
Germany
4 months using the app
July 24, 2025

I've been trying to sync my products for days, and it simply won't sync at all. It won't even load my catalog, so I can't do anything. It just shows me the error code "Request failed with status code 504," but I've checked my connection, cleared caches, tried from other devices and networks... and it still doesn't work. The worst part is that they don't offer any solutions.

MARISOLTREND
Spain
7 months using the app
July 23, 2025

Extremely frustrating experience with this App. My TikTok ads account gets suspended just minutes after launching any campaign, without any clear reason or meaningful explanation. Their support is essentially non-existent, consisting only of automated bot responses that don’t address the issue. I run the exact same Shopify store and product catalog on Google Ads, Meta, and Pinterest without any problems or policy violations. TikTok is the only platform where this has happened, and unfortunately, there’s no real path to resolution.

SIMPLES LENTE
Brazil
4 months using the app
July 14, 2025

Ich finde die Einrichtung nicht einfach. Es erscheinen Felder zu denen es keine Erklärung gibt.

Masculogue
Germany
3 days using the app
June 18, 2025

Extremely poor platform for professional use—at least in Belgium. Content gets arbitrarily blocked without explanation, severely undermining any serious content strategy. Support is virtually nonexistent; when they do respond, the answers are vague and unhelpful. A deeply frustrating experience from start to finish.

If you rely on digital tools for serious outreach, you're better off investing time and energy into Instagram or other more reliable platforms.

Zachoo
Belgium
3 months using the app
June 18, 2025

Nuestros pedidos online han aumentado gracias a la campaña de descuentos y envios gratis que TikTok está realizando

Hello Australian
Spain
Over 2 years using the app