Reviews (16,023)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants report smooth, fast setup with clear guidance, making it easy to connect TikTok Shop to Shopify and sync products, orders, and inventory. Many find it intuitive and reliable for managing sales across both platforms, despite occasional freezes or product limits. Merchants also value its tools for videos, ads, and live content to drive growth, and several praise responsive, knowledgeable support during onboarding.
Refine
-
By rating
Sweet!
love it
me encanta
CONNECTING THE ACCOUNTS WAS EASY
Once my TikTok Shop is approved, my experience will be superb!
User friendly. Love it
The app wont verify me, it just goes round in circles and it has been doing this for 18 months, you would think that they would have done an update to correct it by now.
I reached out for help using support to sort it and after 5 days still no reply!
The app doesn’t work and the support aren’t bothered!
I decided to remove all of my products from TikTok Shop through my Shopify admin due to the extremely poor support experience.
It is nearly impossible to get help when issues arise. There is no phone support, the chat support does not work properly, and emails go unanswered. For a platform handling real businesses and real revenue, this level of support is unacceptable.
As a business owner, I need reliable and responsive assistance when problems come up. Unfortunately, TikTok Shop does not provide that. Until they significantly improve their customer support, I cannot recommend this app to other merchants.
Working with App is simple and easy to navigate
Straight forward instructions. The only mistake i made at first is to check you are on the Tik Tok page you want to connect, if you manage several pages be on the profile page you want to connect.
