Reviews (16,012)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report smooth, fast setup with clear guidance, making it easy to connect TikTok Shop to Shopify and sync products, orders, and inventory. Many find it intuitive and reliable for managing sales across both platforms, despite occasional freezes or product limits. Merchants also value its tools for videos, ads, and live content to drive growth, and several praise responsive, knowledgeable support during onboarding.

June 13, 2026

Easy to use and very helpful!

Pup Parade
United States
About 18 hours using the app
August 29, 2026

buona esperienza

Pink Creation Aversa
Italy
Almost 2 years using the app
Edited August 4, 2026

integratio need to be improved

Fashion Stream
Pakistan
About 2 months using the app
March 25, 2026

Honestly, TikTok Shop has been one of the worst experiences I’ve ever dealt with.

Trying to get support is incredibly frustrating—they’re not helpful at all. Out of all the platforms and apps I’ve used, this one easily ranks as the worst. Everything just goes in circles, and when something doesn’t work, there’s no clear way to actually get it fixed.

If everything runs smoothly for you, consider yourself lucky. But if you ever need support, be prepared—you might not get anything resolved.

Really disappointing experience overall.

PDMX Jeans
Mexico
Over 1 year using the app
August 26, 2026

Très pratique

NO SHORTCUTS.
Switzerland
27 minutes using the app
June 19, 2026

INTERFAZ FACIL DE MANIPULAR,

SAYVI
Mexico
About 23 hours using the app
August 1, 2026

.

Fyzoza
Hungary
8 minutes using the app
August 21, 2026

exelente

Luxor Jewelry
United States
About 2 months using the app
June 11, 2026

Satisfied!

visionary Stitch Work LLC
United States
11 days using the app
June 11, 2026

good experience

Maadeesmart
Pakistan
2 days using the app