Reviews (16,006)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report smooth, fast setup with clear guidance, making it easy to connect TikTok Shop to Shopify and sync products, orders, and inventory. Many find it intuitive and reliable for managing sales across both platforms, despite occasional freezes or product limits. Merchants also value its tools for videos, ads, and live content to drive growth, and several praise responsive, knowledgeable support during onboarding.

July 20, 2026

Facil de configurar

BY DELUXE Chile
Chile
31 minutes using the app
July 20, 2026

top

L'Atelier de Mimosa
France
7 days using the app
July 20, 2026

harika

PARLA AKSESUAR
Türkiye
5 months using the app
April 23, 2026

Had to register my business name properly through ASIC (I'm a sole trader) but after doing that it took a couple of minutes to setup.

Bosko Plumbing Tools
Australia
21 days using the app
February 9, 2026

Awful app, too busy and confusing, bombarded with ads that appeal to a 5 year old. Always asking you to give product away free to "influencers" and lots of flashy banners offering for you you to put on deals deals deals! Even though I cancelled any marketing and closed my account I still get bombarded with their spammy emails. Horrific experience from start to finish, and beyond!

Running Form
United Kingdom
Almost 3 years using the app
July 18, 2026

super einfach einzurichten

My-loni.com
Germany
5 months using the app
June 4, 2026

tener algunos conceptos claros

Amelia Saint
Spain
3 days using the app
February 4, 2026

The most shocking of all the social media sites. This app will snatch product data from your store, and send it to Tik Tok Seller Centre, when you did not request it to do so. Tik Tok will then prevent you from ever permanently deleting anything, which is a breach of copyright and trademark laws. Most of the things on this app don't work in on the Shopify admin system, so you end up having to log into Tik Tok Seller Centre. Tik Tok Seller Centre is a nightmare to use. It is poorly designed, doesn't sync inventory properly (which causes violations). Our store was then banned, after the stupid app synchronised everything in our store, causing mass violations, so we hit milestones and were banned. Support is pointless, they won't help. Everything is reviewed by AI, which barely works. Of all the social media channels and 'shops' or 'marketplaces', Tik Tik is by far the worst. It is super complicated, operated by AI that simply doesn't work, littered with issues, the appeals process is a joke, things don't synchronise properly, they steal your data and content, they misuse your trademark, their fees to sell in their shop are a joke, they live on a different planet when it comes to writing product descriptions because the template is so poorly designed, you're lucky if you can even sign in sometimes because security of the account also seems to be a joke, they will bloat your 'session' figures on Shopify because those busy AI bots are constantly checking prices, they make stupid suggestions like 'discount this by 30%', they charge fees to use your own shipping service (!), they allow people to sell counterfeits of your own products and do nothing when you complain, instead issuing you with violation tickets. I could go on and on and on. It is a disgraceful platform.
When this stupid app syncs all your products, without permission, causing multiple violations, you then get put into a probation period so you can only sell 100 products. Which is a nightmare to then manage. You only come out of probation when you sell a certain level of products - which is impossible, as others have noted - you can't sell products if you are limited to having 100 available! Which idiot at TikTok made up this policy?
Every policy is idiotic, poorly thought out. You are bombarded with policies. TikTok behaves like it is the only platform in the world you can sell on - unbelievably arrogant, unbelievable fees for every little things. Just remember - it's your business, not TikToks. You don't have to be told how to run your own business by TikTok, nor have TikTok extort silly fees out of you for using your own shipping service rather than their fulfilment.
Take a look behind you and run as fast as you possibly can in that opposite direction, rather than destroying your business and your life with TikTok. Seriously, even Amazon is easier to use.

VOCLA
United Kingdom
4 months using the app
May 28, 2026

It was a little challenging at first, but then it all started to come together because I could question AI about my steps going forward. All is well

Summit Peak
United States
24 minutes using the app
July 16, 2026

Super bien été, tres facile vraiment merciii

Tendance Hot
Canada
About 1 hour using the app