Tipo Appointment Booking

We needed an app for booking free ski boot fitting appointments, and spent a long time looking at all the options. We were initially a little suspicious of this one as it's free, and suspected it would therefore be poorly designed and built, and probably no tech support, so test installed other options before this one. HOWEVER... it is by miles the best option we have found, is fully integrated into Shopify, was very easy to integrate into our website, and the couple of questions/issues we have had with it were very speedily rectified by tech support. We go live with the system next week, so that will be the real test, but so far it's excellent! Thank you Tipo :-)

Installed the app but nothing shows up at the dashboard except the dashboard menu and a "Install app" title!!!

It used to work great, but then suddenly our customers can no longer see our availability times and are unable to schedule. It's been over a week and Tipo has not responded to our request for help. We must replace it with something that works.

Tipo has let our customers start booking and paying for our Virtual Field Trips without us needing to email back and forth to find the right time. It will save significant amounts of time (~30 minutes) on each purchase going forward, but most importantly will save our attention and focus for the things that only we can do.

Most of the time app works ok. But a couple of times now clients have booked and paid for appointments but app fails to notify me by email to say there has been a booking made. Also when I have rejected appointments app has failed to let the client know. Not sure whats going on??

My clients can overbook for the same time slot and customer service said there's nothing they can do about it because it seems they purchased it at the same time. Please fix this problem. :)

Laura is great helper. She could answer very quick and kind. Of cause, she gave me a right way to solve the problem. So many thanks to her.(20261.8)

I was troubled at first. I couldn't set it, and nothing displayed properly.

Then Laura helped me a lot! She is an expert in this app. She is a very kind and gentle-minded person.

App is fine now. This app is available in multiple languages.

Thanks again, Laura!

I have to praise the support, Laura was truly amazing and helped me solve all my issues. In the end, the app doesn´t have all the features we need, so we are going to find another one, but thanks to the support, I would gladly stay with Tipo if I didn´t need something else.

サポートがとても親切でした。
日本語でも対応可能でたすかりました。

一つだけ、
お客様からの予約の変更とキャンセルができないので、
今後お客様からもキャンセルや変更の処理ができるようになることを期待したいです。

MAJ :
le support a été très réactif et la grande majorité des bugs ont été réglés en 48 heures. Je préfère toujours l'ancienne version à la nouvelle , mais celle-ci fonctionne désormais normalement.

J'utilise l'application depuis 2021, malgré quelques bugs minimes elle était parfaite pour mon utilisation, une mise à jour vient de sortir et plus rien ne fonctionne, impossible d'ajouter manuellement un client à un rendez-vous de groupe existant, l'affichage du calendrier (coté admin) est totalement bugé il faut faire des allers-retours dans les mois pour forcer le calendrier à se recharger et voir ses réservations.

Il n'est plus possible de choisir les dates et horaires fermés dans les semaines/mois à venir (exemple les fêtes, jours fériés ect ??). Nous pouvons seulement modifier les créneaux du Lundi au Dimanche et cela sera appliqué pour tout les mois suivants.

l'interface à fait peau neuve mais est plus lente que jamais, mon site est également 2 fois plus lent coté client.

Je mettrait à jour mon avis avec plaisir lorsque tous les problèmes seront résolus, cette app était un 5/5 il y a 3 jours, désormais très mauvaise avec cette mise à jour.