Reviews (283)

Overall rating
4.6
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a game changer for shoppable videos and UGC on home and product pages, helping customers better visualize items and boosting PDP conversions. The AI studio and image generator are praised for professional, time‑saving content. Merchants like the rich widgets, multi‑store support, and smooth onboarding. Support is consistently described as fast, proactive, and deeply helpful with custom setups, bugs, and strategic optimization.

August 19, 2021

Very easy to set up in Shopify and integrate with our e-marketing and SMS platform (Omnisend through Zapier.) Allow higher conversion rate, sign up, and decrease bounce rate. Allows customers to be guided through video. The team is awesome in support!! Has built-in videos too to help get started. HIGHLY recommend this app.

MD
United States
About 1 month using the app
Tolstoy replied August 23, 2021

Thank you so much for your review!!! We're so happy that you found our app easy to integrate with your current marketing tools. Can't wait to see the value you get from Tolstoy!!!

September 1, 2021

Tolstoy is amazing. Videos that I’ve been able to post received over 2000 views within the first 2 days! I highly recommend!

Ceed Fragrances
United States
About 2 months using the app
Tolstoy replied September 12, 2021

This is awesome!!!! Thank you so much for your review and rating, we can't wait to see how you continue to grow with Tolstoy!!

September 3, 2021

I almost don’t want to write a review because this app is actually going to blow up and everyone is going to use it. SO MUCH YES. It’s basically allowed us to have a mini sales person sitting there selling the product with real time, catchy examples while the customer browses our site. Awesome customer service. How is this free??

Bee Kind
Canada
17 days using the app
Tolstoy replied September 12, 2021

Thank you so much for your review!!!! We love how your team uses Tolstoy and can't wait to see how you guys grow :)

October 19, 2021

Had an amazing experience with app ! Great support ! Amazing for my website ! Ihope to get more sales with video feature.

Tye Tye
Singapore
3 days using the app
Tolstoy replied October 21, 2021

Thank you so much for your feedback and review!!! We are so happy to know you're loving Tolstoy in your shop, we can't wait to see all of your successes!! 🔥

November 24, 2021

Frankly, i must say that this app is really incredible. We have been expecting this kind of app for a long time, and we found it. We already start using it for our support center and we are now doing the videos for the sales part of our website. It's really user friendly and great support from the team.

Daewoo Security
France
3 months using the app
Tolstoy replied November 24, 2021

Wow! Thank you so much for your amazing feedback, we are so glad you're enjoying our app, and we're super excited to see what you'll do with it!

January 13, 2022

I first saw this advertised on TikTok and was curious. We made the effort to make some nice videos and properly integrate into our site and we love it. It’s so much more personal than the message bubbles and the flexibility is great. You can focus on conversion, customer support, product education etc etc. Truly worth the 5* review.

Aleck USA & ROW
United States
About 1 month using the app
Tolstoy replied January 13, 2022

Wow Aleck! We're so glad you're enjoying our app! Thank you so much for your wonderful feedback 🙏

January 13, 2022

Great app for engagement. We are going to be using this in many ways to drive customer trust and conversions. Top 5 apps I have used for Shopify. We convert some great sales with this.

The Cut Buddy
United States
3 months using the app
Tolstoy replied January 14, 2022

Wow, we are so glad to hear you found success with Tolstoy! Thank you so much for your feedback 🙏

January 14, 2022

We love Tolstoy! The customer service and help is amazing!!!! Nothing is too much trouble.. recommend highly to everyone!

the mumsie
Australia
5 months using the app
Tolstoy replied January 14, 2022

Thank you so much, Mumsie Team! We're so glad you're enjoying the product!

January 17, 2022

This is probably the best app you can add to to your e-comm site. A great way to boost sales, uplift cart value, and hugely personalise the customer journey. The trend towards personalised brands with authentic content is key here, and Tolstoy offers a great way to build a relationship with your customers. They are always updating and improving the app, with regular new features available to drive even more conversions and impressions. The team are brilliant, very very helpful and will go above and beyond to make it work for you and your site. Brilliant.

Liforme
United Kingdom
4 months using the app
Tolstoy replied January 17, 2022

Thank you so much for your feedback! We're so lucky to be working with you. ❤️

January 20, 2022

I am really enjoying this app; it is easy to navigate, add videos, links, etc... This will be very helpful for our site in educating our clients on our products.

ValAsta LLC
United States
9 days using the app
Tolstoy replied January 20, 2022

What an incredible feedback! Thank you so much! 🙏