Reviews (283)

Overall rating
4.6
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a game changer for shoppable videos and UGC on home and product pages, helping customers better visualize items and boosting PDP conversions. The AI studio and image generator are praised for professional, time‑saving content. Merchants like the rich widgets, multi‑store support, and smooth onboarding. Support is consistently described as fast, proactive, and deeply helpful with custom setups, bugs, and strategic optimization.

January 21, 2022

Install this app right now! These guys are amazing and this app is all you need. Galia and the team were too quick to solve my problems and set up videos.

Shape Fix
Australia
6 months using the app
Tolstoy replied January 24, 2022

Thank you so much!! We're so glad to hear! 🙏❤️

January 25, 2022

Very useful tool. Have implemented a welcome series on the website. Samantha reached out to us showing more features in how we can implement videos on product pages and in marketing campaigns. Highly recommend.

Oskar's Wooden Ark
Australia
6 months using the app
Tolstoy replied January 26, 2022

We're so glad you're enjoying Tolstoy and exploring our features! Thank you so much for your kind words!

January 28, 2022

Love how easy this app was to use and it is really helpful in increasing our AOV. Highly recommend. Love it!

DEUX
United States
About 2 months using the app
Tolstoy replied January 31, 2022

We're so glad that you find Tolstoy helpful and easy to use! Amazing feedback, thank you so much :)

February 17, 2022

It's helped us a lot in communicating with customers and being more interactive. We highly recommend Tolstoy!

Mintier
Canada
4 months using the app
Tolstoy replied February 21, 2022

We are so glad to hear! Thank you so much 🙏

February 23, 2022

Get a lot of compliments from customers on this app, they really love how it personalizes the shopping experience!

WanderlustStuff
Canada
5 months using the app
Tolstoy replied February 24, 2022

Amazing! We're so glad to hear!

February 24, 2022

Our company LOVES using Tolstoy. Not only do we love the company, but Samantha was a great asset in helping us really fully utilize the tools and features that their brand had. She provided great feedback along with insightful support in ensuring that we would be able to successfully use Tolstoy to its full extent. Thanks Samantha!

Viral Lights
United States
2 months using the app
Tolstoy replied March 3, 2022

Thank you so much for the positive feedback!! We love working with you and we love your Tolstoy too 🔥🔥 Can’t wait to see all of the ways you will utilize our new features to work some magic with Tolstoy!

Edited June 21, 2025

Thinking about Tolstoy? DO IT!! It's an amazing app. The support team are very responsive and an absolute joy to deal with as well. One way the app has assisted our business is that we were able to embed a video on certain product pages that communicated a specific supply chain issue that we had with certain imported products. This meant that the video was uploaded once, and answered any questions our customers may have had in relation to that specific group of products. The result? An enormous amount of time was saved having to communicate with each individual customer inquiry. This is a must-have in any eCommerce store... HIGHLY RECOMMENDED

The Stray Whisker
Australia
Over 3 years using the app
Tolstoy replied March 3, 2022

Amazing! We are so glad to hear! What an amazing way to use Tolstoy for FAQs in your time saving tactics. We love how you added a widget to the the product page for shipping announcements, while giving your audience an option to leave their responses. Keep up the amazing work, and thank you so much for the kind words!

March 8, 2022

Really cool app! Great way to provide a deeper connection and a more engaging way of presenting information to potential customers. Have been enjoying Tolstoy a lot. Galia and the team offer awesome support as well :-)

SARTORO
United States
About 1 month using the app
Tolstoy replied March 9, 2022

Thank you so much for your review Andy! We love how you use Tolstoy to address FAQs and welcome visitors into your site. Keep up the amazing work!

March 10, 2022

Fantastic Team and useful app. I use it in my landing and i have great results.
I also used this app for surveys to understand what my customers really wanted and I increased the conversion rate by 2%

OLIO CIAVATTA
Italy
About 1 month using the app
Tolstoy replied March 11, 2022

Hi Olio! That's amazing, we are so glad to hear! We're so glad that Tolstoy is increasing your conversation rate, and we wish you more growth as you continue using the product 🙏

April 4, 2022

We loved the idea of creating a more personalized experience for the customers that visit our site. Tolstoy allows us to help our customers by offering recommendations and information about our products. We love watching the analytics and seeing customers going through our chat journey. Customers really do watch the videos we create and listen to our product descriptions. Thank you tolstoy for making such an easy to use product.

FOTO
United States
4 months using the app
Tolstoy replied April 5, 2022

Thank you so much for your feedback! We love how you're using the widget to show off team members and help shoppers navigate your store! 🔥