Reviews (283)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a game changer for shoppable videos and UGC on home and product pages, helping customers better visualize items and boosting PDP conversions. The AI studio and image generator are praised for professional, time‑saving content. Merchants like the rich widgets, multi‑store support, and smooth onboarding. Support is consistently described as fast, proactive, and deeply helpful with custom setups, bugs, and strategic optimization.
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Had a problem with the account login, Mikaela and the support team fixed in under 1 hour. Great support!
Thank you so much for your review! We're always happy to help and ensure that you're making the most out of our platform.
Only using for a few days but I have to say, this is one of the best apps I've discovered for my store. It's always a struggle to make things personal online and truly have a conversation with customers but this makes it very easy. Very fast support, so far I'm extremely happy with the whole app.
Thank you very much for the review! We are very delighted to know that you are happy with the app and the support. We are happy that you are utilizing the quiz feature.
This app is user friendly and allows me to execute what I need out of it. What is the best feature is the extent their customer service team goes. Mikaela was of great help and went above and beyond to make my experience smooth. We all know the issues with communication and making things personal via chat, but she made sure I was helped and my questions were answered. Thank you, Mikaela!
Thank you so much for the heartwarming review! We are looking forward to working with you and hoping you can utilize all our features!
I reached out to customer support regarding Tolstoy not working on mobile devices. Mikaela looked into the matter and was able to let me know why that was happening and how to fix it. It was a seamless process. Great customer service. Love the app but also love that customer service is top notch with Tolstoy.
Thank you so much for your feedback. Our team is continuously improving our app and its features. It’s always rewarding to hear kind words. We love that you love us :)
Great app. Gives you the ability to add authentic content to your store. Niezl from CS was super helpful too.
Thank you for the lovely review! We hope you continue to showcase your unique brand identity in the most authentic way possible through the app.
Tolstoy is amazing and so is their customer service. Maxwell was so helpful and responsive when I had questions about the app!
Big thanks for your review! We hope you continue to amaze your visitors with an interactive video experience.
Its been really beneficial getting my story across in video format. love that it can be a pop up when people come to my site. also, customer service has been very very helpful with some glitches i had, in particular, Niezel, shes great and always follows up to her best of abilities.
Thank you very much for your review and for taking the time! It's great to know that you love our widget feature to share your story and bring your brand's unique personality into the spotlight. We hope you explore the app more and we're excited to see what else you create with Tolstoy 🔥
Nietzl was amazing, really helpful. There a few issues with launching the app onto my website but she was able to help quickly
Thank you for your review. We're very pleased to know that you are happy with the support. 😍 We're excited to see more of your interactive videos! Hope you'll also try our stories and carousel features.
I really love this app. It's so easy to customize. And customer service is easy to access. They were able to help me navigate nd make the changes I needed to the app in no time at all.
Thank you for the wonderful review. It's great that you're using the Rules and Widget features! We appreciate you loving the app and valuing customer support. We hope to see more of your amazing content!
Amazing customer service! Quick and helpful, making it a joy to use this app.
Highly recommend
*****
Wow, thank you for your review! We're excited for you to enjoy all the app's features - from widgets, embed, stories, carousel, and many more!
