Reviews (283)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a game changer for shoppable videos and UGC on home and product pages, helping customers better visualize items and boosting PDP conversions. The AI studio and image generator are praised for professional, time‑saving content. Merchants like the rich widgets, multi‑store support, and smooth onboarding. Support is consistently described as fast, proactive, and deeply helpful with custom setups, bugs, and strategic optimization.
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Thanks very much to Niezl for your quick and solutions-oriented support. The responsiveness of Tolstoy's support team is very impressive!
Thank you for your kind words. We're so glad to hear that our support was able to help. We strive to provide excellent service, and it's rewarding to know our efforts are appreciated. Thank you again for your review.
Super easy to use, and Niezl has been so helpful with all my questions. Video is a critical piece for my business, and I've seen conversion rates improve dramatically since displaying videos using Tolstoy in my store. So far so good!
Thank you for taking the time to leave us a review. We're thrilled you're enjoying our app and we hope you try out all the new features we've added. We hope the app continues to help improve your conversion rate! 😊
Customer Support was swift and top notch. I encountered an issue with the carousel feed and they helped with it. Thank you!
Thank you for sharing your positive experience. It's fantastic to hear that you had a great experience with our customer support team. We hope you enjoy all of the product features we have to offer.
Mikaela was amazing to work with as I was a newbie to the app. She was very informative and answered all my questions. If I need any more support, can I request her help again? Much appreciated! I am sure their entire support team is excellent.
It's great to know that you utilized the features we have. We are committed to providing excellent service and will be happy to assist you with any further support needs you may have. Thanks for sharing your positive experience!
Really great app, easy to use and really adds value to the shop. Mikaela and the other customer service team members were very responsive and helpful
We're thrilled to hear that you loved our support and Tolstoy! We're so glad that you're finding value in our product/service, and we're here to support you every step of the way. We hope you'll take advantage of all the features we offer to make your experience even better. Thanks again for your kind words.
I absolutely love Tolstoy. But I love it even more now. I had an issue connecting both my shopify stores to the one account. I chatted to online support and Niezl was so helpful. She answered questions quickly and even jumped on a call with me to show me what she was doing to fix the problem. It was the best service I've had from any app. Thanks Niezl and thanks Tolstoy for a great experience!
Wow, thank you for your wonderful review! It's awesome that you love Tolstoy and that a positive experience with our support made you love it even more. We hope that you take full advantage of all the features we have to offer and that they enhance your experience with our product/service.
I just started using Tolstoy and I think it's a great idea for creating a better connection with customers and adding a more personal face to my business. Setup was easy but I had a small issue that I reached out to support for. Mikaela was lovely and solved the problem in just a few minute. My widget now works like a charm and I'm excited to see how much my customers love the enhanced interactivity.
Update: Still getting great reviews from customers on this super cool app. I had a hiccup today because I messed up a setting, but got great support from Niezl, who sorted me out in just a couple of minutes. Always friendly and easy to talk to.
Thank you for this great review! We are happy to hear that you're enjoying using Tolstoy and that it's helping you create a better connection with your customers. Adding a more personal touch to your business is always beneficial, and Tolstoy definitely helps with that. I'm glad to hear that the setup was easy and that the support team was able to resolve any issues you had quickly.
I cant recommend this app enough - the support alone was the best I've ever experienced with a shopify app. Niezl worked through all of my questions with ease and showed me real time how my videos look as we implemented! Would recommend to all business owners wanting to implement video! Thank you Niezl and the Tolstoy team! Five Stars!
Thank you for sharing your positive experience with this app and its support team. It's great to hear that the support provided was exceptional and that the team was able to assist you in implementing the videos effectively. Your recommendation will surely help other business owners who are looking to incorporate video into their marketing strategy. I hope this app continues to be a valuable asset to your business.
Great app just starting with it and already so impressed by the customer service, a live chat pop up that actually responds AND saves your problem! Game changing. Thank you so much for your help
Thank you for your fantastic review! We're thrilled to hear that you're already impressed with both the app itself and our customer service. Providing excellent support is a top priority for us, and we're glad that our live chat feature was able to address your questions and save the day.
Niezl did a wonderful job! Thank you so much for your patients! She was happy to help and always had an answer to my question.
Thanks for sharing your review! We hope you enjoy the Tolstoy features. Our team put a lot of effort into making sure you have everything you need to unleash your creativity. We can't wait to see what amazing things you'll create with it.
