Track123 Order Tracking

Track123 Order Tracking

Reviews (1,757)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this tracking app as reliable, easy to use, and a big time saver. It centralizes shipments from many carriers and suppliers, syncs data including PayPal, and sends branded status emails that reduce “Where is my order?” inquiries. They like the customizable tracking pages, modern map‑based interface, quick setup, and fair pricing. Support is consistently praised as fast, responsive, and helpful with integrations and tracking issues.

November 16, 2024

I recently integrated the Track123 app into my Shopify store, and it has completely transformed the way I manage my orders and communicate with my customers. Overall, Track123 has not only improved my operational efficiency but also greatly enhanced my customers' shopping experience.

Pinup Portrait
Malaysia
6 days using the app
November 2, 2024

The app matches my theme including my custom font. It has a lot of options to fit your store's aesthetic and orders sync seamlessly. I would recommend this app with no hesitation!

Atelier Galin
Türkiye
22 days using the app
October 31, 2024

We have this app installed in our other stores. Occasionally, there are issues with tracking updates, but they can resolve them as you report them.

Lamraz
United Arab Emirates
6 days using the app
October 17, 2024

Track123 is a great order tracking app. It's easy to use, and I would recommend it to anyone looking for an order tracking solution. The app has a lot of features that make it a breeze to track packages, including real-time updates, push notifications, and a custom tracking page.

CAROSSI
United States
5 months using the app
October 15, 2024

Track123 Order Tracking 3D has been a game-changer for my store! It integrates effortlessly with Shopify and supports tons of carriers, making it super easy to keep customers informed about their orders. The tracking page looks professional, and my customers love being able to check real-time updates without having to contact me directly.

Since installing the app, I've seen a noticeable drop in “Where’s my order?” emails, which saves me so much time. It’s smooth to set up, runs flawlessly, and gives my store a more polished feel. Highly recommend it if you want to improve the post-purchase experience for your customers!

Being Shipped
United States
About 1 hour using the app
October 11, 2024

Great software, great support. Have used a bunch of other tracking plugins but they were always buggy or had issues. This one is great and easy to customize.

Plugin works wonderfully - highly recommend.

SyncNiva
Canada
About 21 hours using the app
October 4, 2024

This app has aid in our endeavor to build more trust with our customers! We are a made-to-order brand and handcraft each order, so being able to add our own statuses such as, "in production queue" and "in production" is a new way to communicate this with our customers.

apse
United States
About 20 hours using the app
September 29, 2024

While support was good and the UI was easy, it lacks some features other apps offer, such as the ability to both monitor shipping within Shopify's dashboard and use custom emails (seems you can only do one or the other). Also, I'm always paranoid about adding a new tracking app, in case customers receive dated or duplicate emails, so I checked with support that this definitely wouldn't happen. I was assured, but the day after adding the app and turning on notifications, I got a customer email replying to a Track123 "Delivered" email they just received, for an order that was actually delivered a week ago. No idea yet how many other customers received these emails, but it's exactly what I wanted to avoid.

Modern Mythos Art
Switzerland
About 20 hours using the app
Track123 replied October 14, 2024

Hi,

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you have experienced and appreciate your detailed comments.

We understand that you miss some features. Please rest assured that we have noted your feedback. Our development team is continuously working on enhancing our app, and your input will be valuable in guiding our future updates.

We understand your concerns about receiving dated or duplicate emails, which is something we strive to prevent. To ensure that customers stay updated on their orders, especially those that are waiting at pickup points, we send emails for orders that have been delivered within the past 7 days. we are committed to improving this process and have implemented solutions to prevent customers from receiving multiple notifications for the same event.

Thank you for your feedback. It is crucial for us to hear from our users to improve our service. We hope to earn back your trust and look forward to serving you better in the future.

Best regards,
Track123

September 21, 2024

I’ve tried a few tracking apps, but Track123 really stands out. It's super easy to use, and the interface is so clean and straightforward—it just works. But what really blew me away was their customer support. Anytime I had a question, they were on it right away, offering real solutions, not just generic replies. If you need a hassle-free way for your customers to track their orders, Track123 is honestly the best solution I’ve found.

SMOKE SOUQ: Vape Dubai
United Arab Emirates
3 months using the app
September 10, 2024

I’m thoroughly impressed with Track123 Order. The speed and accuracy with which it updates my shipment status is remarkable. I love the interface—it's user-friendly and intuitive, making it easy to track my packages at all times. The real-time notifications are a huge bonus, keeping me informed without having to constantly check the status myself. I highly recommend this service to anyone looking for a reliable and efficient tracking system!

NatureDivina
United States
4 days using the app