Track123 Order Tracking
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (1,757)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this tracking app as reliable, easy to use, and a big time saver. It centralizes shipments from many carriers and suppliers, syncs data including PayPal, and sends branded status emails that reduce “Where is my order?” inquiries. They like the customizable tracking pages, modern map‑based interface, quick setup, and fair pricing. Support is consistently praised as fast, responsive, and helpful with integrations and tracking issues.
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Truly the worst customer service of any Shopify app we use. Agents routinely do not understand how their app works or how shipping in general works. Promises that things will be investigated are routinely dropped. Excuses and apologies for bad service are routine.
Hi,
We sincerely apologize for your experience — and we want to confirm that this issue has now been fully resolved.
After a full review, we identified that the incorrect location (“Jonesboro, LA” instead of “AR”) was caused by our auto-translation feature. In this case, the input was misdetected and the state abbreviation was incorrectly modified, which led to the wrong location being displayed.
This issue has been fixed, and we’ve updated our logic to ensure location abbreviations will no longer be altered going forward.
We also recognize that our earlier responses did not fully understand your concern or carefully review your screenshots before replying. This led to inaccurate explanations and a frustrating experience — and we take responsibility for that.
We are improving both our support process and internal review standards to ensure issues like this are handled more accurately and efficiently in the future.
Thank you again for your feedback — it helped us identify and fix an important issue.
Best regards,
Alex
Track123 Team
Always very helpful does what it needs to do for the app. no complaints
Great
Great service! Fast response in the support chat. I would recommend
This app is fantastic! It's incredibly easy to use, intuitive, and saves me a lot of time. It has made my workflow much simpler, and I highly recommend it to anyone looking for a reliable and user-friendly solution.
great
very good service and easy to understand. customer service is 24/7 and replies fast.
Excellent, l'app est bien pensé et les tarifs correct ! Merci à Salma du SAV
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