Track123 Order Tracking
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (1,756)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this tracking app as reliable, easy to use, and a big time saver. It centralizes shipments from many carriers and suppliers, syncs data including PayPal, and sends branded status emails that reduce “Where is my order?” inquiries. They like the customizable tracking pages, modern map‑based interface, quick setup, and fair pricing. Support is consistently praised as fast, responsive, and helpful with integrations and tracking issues.
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best sulotion
muy buena experiencia
Great app! They have the best customer service as well :)
Quick answer!
The customer service is excellent, I'm really glad for this app.
Me ha gustado la aplicación y como se les presenta a los usuarios. Respuesta ante cualquier duda a través de contacto muy rápida.
I regret from paying a full year. The app crash constantly, is slow and the database is outdated. To get the last tracking I have to go to the carrier website anyway. It has about 1 day of delays.
Hi,
We’re really sorry to hear about your experience — especially the crashes, delays, and outdated tracking information. That’s definitely not the experience we want you to have.
Regarding the issues you mentioned:
App crashes & slow performance: This is not expected behavior. Our team is actively monitoring system stability, and we’d really like to investigate your specific case to identify what’s causing this.
Tracking delays (~1 day): In most cases, this depends on carrier update frequency and API sync intervals. However, a full-day delay is not typical for the majority of carriers we support, so we’d like to check this for you.
Outdated tracking vs carrier website: We aim to sync tracking data as close to real-time as possible, and if there’s a discrepancy, it’s something we take very seriously.
We previously reached out via email but haven’t heard back yet — we’d truly appreciate it if you could reply.
We’re also happy to discuss a solution , including options related to your annual plan, once we fully understand the issue.
Looking forward to your reply — we genuinely want to make this right for you.
Best regards,
Alex
Track123 Team
great service
Super fast in response!
