Tracktor Order Tracking
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Reviews (154)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably improves customer experience while cutting “Where is my order?” emails, sometimes by about 40%. They like the branded tracking page, visual progress (bars and maps), and support for many carriers and custom statuses. The dashboard helps monitor orders and delays. Many describe setup as quick and easy, and praise support as fast, hands-on, and highly helpful with customization and integrations.
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We've been using this app to give customers a better post-purchase experience, and it's been a great addition to our store. Having a branded tracking page keeps customers on our website instead of sending them to carrier sites, and the tracking updates have helped reduce "Where is my order?" inquiries. Setup was straightforward, the interface is easy to navigate, and everything has worked reliably so far. The support team has also been responsive whenever we've had questions. Overall, it's a solid solution for improving order tracking and customer communication.
Service client très réactif
Je suis satisfaite
Really appreciate you taking a moment to rate your experience, thank you! :)
Does exactly what I need and more. Pricing is reasonable compared to a few others I checked
- Simple easy to use order status page that customers can self serve and view their shipment details. I was also able to integrate the order status link in the fulfilment email which goes to customers.
- Fulfillments and status page lets us quickly glance through and see if any orders haven't been delivered. A good way to check for follow ups and escalations with the delivery partner
- Mission control also gives a nice view of average delivery speed and where there have been exceptions
My sales are very slow for the moment at Retail Galore Store Shop, BUT, I can say that the Tracktor app is working beautifully and is my top choice for order tracking. It has a very attractive, beautiful appearance on my site and works really well! Customers are very happy with it as am I.
This app is very useful for my store and saves me lots of time answering WISMO emails. My store sells customized pet id tags and lead time is 1-2 weeks so more often than not customers may want to know how long it is before the order is ready to ship. It allows me to create a number of statuses between 'order received' and 'order ready' so customers can keep track on the progress. Their customer support team were also very quick to respond to my request for help with configuring the app.
i love it
Thanks for the 5 stars, we appreciate it!
Excellent app. It provides the necessary delivery information to satisfy buyers, and the features are amazing and graphic.
Thank you for the kind words! We're glad Tracktor is keeping your buyers in the loop and giving them a great experience.
The usability of this app is amazing! So far we have had very minimal issues, and the issues I have had, the staff have been SUPER helpful! 100% recommend to use Tracktor!!
Support is top notch and they are going the extra mile to help us get our configurations correct.
Good support, resolved quickly. Will update in case I will change my mind, so far great!
