Transcy: AI Language Translate
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Reviews (2,568)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for running multilingual and international stores, translating entire sites into many languages and currencies. Automatic translations are seen as accurate, with GPT/OpenAI tools and manual editing for brand‑consistent tone. Features like a customizable switcher, glossary, and bulk translation save time and simplify complex setups. Many highlight reliable performance and fast, hands‑on support, including theme‑specific fixes, and say it’s worth the price.
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insane pricing
We're sorry to hear that. We offer a range of plans for different store sizes, including a free tier. If you'd like, drop us a line at support@transcy.io - we're happy to help find the right fit for your store.
-The Transcy Team-
you should pay for everthing after you install. i did not like that i did uninstall then fuc*ked my all currently translate. it was a big regret !!!!!
Hi, and thank you for the honest feedback; we're sorry this ended the way it did.
Just to clarify: Transcy includes a 7-day free trial from the moment you install, so you can test everything before committing; nothing is charged during that period.
We're always happy to walk merchants through the setup and billing before they commit — our team is on live chat 24/7.
-The Transcy Team-
This is horrifying - It has completely hijacked my store - Changed the links. I cannot even edit anymore.
He broke the links, translated literally.
I just uninstalled it
Hi there,
This is Brian. We’re truly sorry to hear about your experience. That sounds incredibly frustrating, and we completely understand why you felt the need to uninstall the app.
However, we also noticed that we haven’t received any recent report from you regarding this specific issue. The last time you contacted us was on January 25, 2026. After that, our team followed up multiple times to continue supporting you, but we didn’t hear back from you.
Because of that, we didn’t have the chance to investigate or prevent the issue you’re experiencing now. We genuinely wish we had been given the opportunity to step in earlier and assist you before things escalated.
If you’re open to it, we would really appreciate another chance to help. We’ll prioritize your case and work with you step by step until everything is back to normal.
Looking forward to hearing from you.
Best regards,
Brian
Transcy by FireGroup Technology
Translations take forever, endless upsells before being able to use the app, custmoer service time is horrible and if they are online they are slow, unfriendly and cannot find a solution and repsonse time is horrific. Cannot recommend. For this rpemium price i expect premium software and customert service but I can´t even recommend this app if it was Free to use
Hi,
Here's Aiden. We're truly sorry to hear that your experience with Transcy has been frustrating. This is certainly not the level of performance or support we aim to provide. Your feedback regarding translation speed and support responsiveness is very important to us
We also noticed that one of our team members is already assisting you via email. Please feel free to continue working with them and let us know if you need any further support. Our team will do their best to review your case and help resolve the issue as quickly as possible.
Regards,
Aiden
Transcy by OneCommerce
An Absolute disaster. So many bugs and mistakes in the translations handled by Transcy (I used an API via DeepL) and the support is extremely tiresome and lazy. Glossary rules are ignored at random, and texts are partly and weirdly translated. This is by Transcy - not DeepL. The UI in the app is beyond horrible and I am very familiar with complex systems.
I warn you. Stay away from this company.
Hi there,
This is Cris. We’re truly sorry to hear about your experience and understand how frustrating this must have been.
Regarding the translation quality and glossary rules, Transcy processes content through the selected provider (such as DeepL), but glossary behavior and partial translations can be affected by sync status, cache, or rule configuration. That said, this is not the experience we aim to deliver.
We take your feedback about bugs, UI, and support quality very seriously. If you’re open to it, we’d appreciate the opportunity to review your specific case in detail and identify exactly what went wrong. We’re committed to investigating thoroughly and providing a proper resolution rather than leaving things unresolved.
We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support.
Best regards,
Cris
Transcy by FireGroup Technology
I’ve had a disastrous experience with Transcy. What was supposed to be a simple translation solution turned into a massive technical debt for my Shopify store.
The main issues we faced:
Hreflang Conflicts: The app generated hundreds of "743 Hreflang Conflicts," confusing Google by trying to host multiple languages on the same URL without proper subfolder mapping.
Orphaned "Ghost Code": Even after deactivating the switcher, the app left behind messily injected tags and "markup junk" that required manual coding to remove.
404 Errors & Broken Links: We’ve been plagued with 4xx client errors and broken collections paths directly linked to how the app handles language routing.
No Cleanup Tool: Unlike other professional apps, there is no accessible "Clean up markup" or "Remove theme code" feature. Once you stop using it, you’re left with a broken theme that you have to fix yourself.
Incompatibility: It fights with native Shopify Markets settings rather than working with them, leading to duplicate pages and conflicting SEO signals.
If you don't want to spend hours in your theme.liquid fixing 404s and cleaning up redundant code, stay away from this app.
Hi there,
This is Brian, and we sincerely apologize for the frustration caused.
Regarding your issues, as follows:
Hreflang: Shopify automatically generates hreflang tags. Transcy focuses on translating content to work within Shopify’s SEO structure, we do not override its core hreflang system.
Ghost code / 404 errors: We’re unable to identify the issue based on the current details. Please reinstall the app and share specific URLs or reports so we can reproduce and investigate properly.
Cleanup tool: When the app is fully uninstalled, injected code is designed to be removed automatically. If any leftover code remains, please contact us and we’ll review and clean it up.
Shopify Markets & SEO: Transcy supports multilingual content management, but search rankings depend on many external factors beyond our control.
We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support.
Looking forward to your reply.
Best regards,
Brian
Transcy by FireGroup Technology
Absolut enttäuschend – Preis-Leistung steht in keinem Verhältnis
Für einen Preis von 599 Euro ist die Leistung dieser App ungenügend. Die versprochene automatische Übersetzung funktioniert schlichtweg nicht. Tatsächlich bietet die kostenlose "Translate & Adapt"-App von Shopify deutlich bessere Ergebnisse und eine stabilere Performance.
Besonders frustrierend ist der Kundenservice: Auf E-Mails wird nicht reagiert, und der Chat-Support besteht lediglich aus einer KI, die keine Weiterleitung an echte Mitarbeiter ermöglicht. Ich kann nur dringend davon abraten, diese App zu nutzen, um die Integrität des eigenen Shops nicht zu gefährden.
Hi
This is Kane. We’re truly sorry to hear about your disappointing experience and appreciate you taking the time to share this feedback.
We understand your concerns regarding the price-performance balance and the translation results. Our app is built for merchants who need advanced automation and scalability, but we acknowledge that it may not meet every store’s expectations in all scenarios.
Regarding customer support, we sincerely apologize if you felt unsupported. While our AI chat is designed to provide quick assistance, we do have a human support team available. A member of our team is currently reaching out to you directly via email to better understand your situation and provide personalized assistance.
We genuinely value your feedback and would welcome the opportunity to review your case in detail and see how we can help resolve the issues you encountered.
Best Regards
Kane
Transcy by FireGroup Technology
Lost 80% of my traffic because they did some beta and completely broke my site im working 10 years on
Hi sir,
This is Brian, and we apologize for the trouble you've been experiencing.
Regarding your issue, we are missing some key information. We were never contacted about your site breaking, so we haven't had a chance to investigate or help. To find a solution, we need to understand precisely what went wrong.Could you please describe what happened?
We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support
Best Regards
Brian
Transcy by FireGroup Technology
Do not use this APP, because it will modify your store content and image and links without your permission. The translation quality is very poor.
Moreover, the translation content cannot be withdrawn, and customer service will not help you restore it.
Hi sir,
This is Joe, and we apologize for the trouble you've been experiencing.
1. Regarding the modification of images and links:
We understand why it would be alarming to see content change without direct action. What you experienced is a protective measure within our app. When translating theme content, image links can be mistaken for translatable text. To prevent these links from breaking and causing errors on your store, our app logically replaces them with the default image. This ensures your store remains functional for customers.
2. Regarding translation quality:
While our built-in AI provides a strong starting point, we know that language is nuanced. That's why we provide the flexibility for you to either connect to a different AI translation service of your choice or manually refine any text to ensure it meets your quality standards.
3. Regarding restoring previous versions:
Our system allows you to revert to older versions for any content that you have translated or edited directly within our app. We have looked into your case and found that the translations were synced from a third-party app, which is why the revert function isn't available for this specific content. We recognize this is a gap in our service, and we have passed this feedback to our development team to consider for a future update.
Our records show that a member of our support team is already assisting you. To ensure you get the best possible help, please continue working with them, and they will be able to provide further assistance.
Best Regards
Joe
Transcy by FireGroup Technology
All the AI generated responses may prevent you from getting to see my review - but I know there are those out there who will be interested in the 1 star reviews... hopefully you see this in time before you install.
This developer installs a snippet on the shopify servers that you can't modify or control that loads a css from their servers.
IF YOU TRY TO UNINSTALL they WILL NOT REMOVE THIS essentially sending your website into an infinite loop and no one will be able to access your site anymore. Of course if you have your own front-end and hosting you can just go in an remove this kind of code... but with Saas solutions I guess you can't control what these 3rd parties will do.
Contacting Shopify support they only mention that you need to uninstall the app to remove the URL loading their content, but with their app developer credentials and the access you give them to your website, they can embed this code and basically take your site hostage if you cancel a subscription.
I'm eager to find other users who have failed to cancel their account due to this trap - and we should petition to get this issue recognized and this developer penalized.
Avoid yourself the pain and please don't install this app - there are alternatives out there and the default functionalities with the support of LLM AIs like chatgpt can help you quickly generate the content anyway.
Hi sir,
This is Joe, and we're sorry for the trouble you've been having.
Currently, uninstalling the app will cause the code to be removed automatically as well. For your case, to help us investigate your issue with the highest priority and get it fully resolved, please reinstall the app
One of our colleagues has already sent you a follow-up email. Please check your email, including spam, for this communication so we can move forward.
We're looking forward to your quick response.
Best Regards
Joe
Transcy by OneCommerce
