Transcy: AI Language Translate
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Reviews (2,566)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for running multilingual and international stores, translating entire sites into many languages and currencies. Automatic translations are seen as accurate, with GPT/OpenAI tools and manual editing for brand‑consistent tone. Features like a customizable switcher, glossary, and bulk translation save time and simplify complex setups. Many highlight reliable performance and fast, hands‑on support, including theme‑specific fixes, and say it’s worth the price.
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I have been using Transcy for translation on my Shopify store for months, and the app itself worked decently for basic multilingual needs. However, in late January 2026, Transcy unilaterally changed my subscription plan WITHOUT my consent or any prior notification, upgrading me to a much higher tier and charging me nearly $200 extra per month.
This is a blatant violation of consumer trust and business ethics. I never approved the plan change, received no email alert, and only discovered the massive overcharge when checking my Shopify billing. Their support has been unresponsive when I requested a downgrade and refund for the unauthorized charges.
For any merchant considering Transcy: BEWARE. They will arbitrarily change your plan and overcharge you without permission. This is unacceptable for a paid app on the Shopify marketplace. I cannot recommend this app at all due to this predatory billing practice.
edit on 3.19
After two days of communication and assistance from Shopify staff, Transcy refunded me the extra $189.90. Although this wasn't all the extra money I'd spent since January 26th, I'm still grateful for their willingness to communicate amicably and try to resolve the issue.
Hi there,
This is Ben. I'm truly sorry to hear about that and understand how frustrating unexpected billing can be.
Regarding your concerns, as follows:
1. Our pricing was updated on Sep 4, 2025 and applied to all users. Notifications were sent via email and in-app, though they may have been missed.
2. On Jan 26, 2026, your store upgraded to the Cross-border plan with extra resources, adding about $189. Please note that only the store owner can approve charges via Shopify, not Transcy.
3. On Mar 15, 2026, the plan was downgraded to Continental, and Shopify will automatically prorate the unused amount.
4. If anything is unclear, I’m happy to clarify further. We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support.
Hope to hear from you soon
Best regards,
Ben
Transcy by FireGroup Technology
The app navigation is not the most intuitive, and manual translation almost always result in a coding error -- these two problems mean that I always have to contact their customer service, which is actually the strongest aspect of the app -- their chat is very active, and someone always responds in minutes. However, it would be neat if that wasn't necessary, and some of the bugs weren't there.
Hi there,
My name's Selina from Transcy. Thanks for comment about your experience when using Transcy and loving our support.
With the coding error, it means the transcy "tag" showing when you edit your manual translation, it's a known issue and we're finding the relevant solution to remove it completely in the near future
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our live chat or email us at support@transcy.io
Regards,
Selina
Transcy by OneCommerce
Didn't work correctly (only showed 2 currencies on the switcher, but I had selected all currencies)
Switcher is ugly imo as well.
Hi Miguel,
This is Brian from Transcy and we personally apologize for any inconvenience causing to your experience
- As per check, seem that you have not contacted us via live-chat or email yet so may I know if you had this issue while setting up the app via Quick set-up or directly in our Localization setting?
- Hopefully you can consider reinstalling the app and give us a chance to help you out of this issue.
- One of our colleagues is reaching out you but unsuccessful, she gave you clear explanation on your case, please kindly check your email and let her know if you need further support
Regards,
Brian
Transcy by OneCommerce
Just Started seems really good.
Easy to operate and looks easy.
I used other translate apps and it was not good.
But this one I shall carry on using.
I hope this helps customer.
Hi there,
This is Donna from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.
However you left us with 3 star review, so I am wondering that there is something wrong with our app that makes you feel unsatisfied about our app. My colleague has sent you a follow-up email, please let them know if you need further support.
Looking forward to hearing from you soon.
Regards,
Donna
Transcy - Translate Language and Convert Currency
They ask you to review straight after you set up the account and I've had to come back an edit my review again now. I am a premium user and the app itself is indeed really helpful for me and I will continue to use it but it does have some issues. The customer service is very nice. Super nice. But some of them really don't really know anything if you have a genuine problem. And being nice just becomes annoying after a while. They need to have a proper escalation system where if the customer is not getting a proper solution somebody considerably higher up fixes it. It took 3 days of multiple hours per day and multiple customer service people before I was given the most simplest of answers (so simple that i was annoyed at myself I didn't figure it out but even more annoyed that all these staff members couldn't tell me the answer, really poor. After that I was given somebody who knew what they were talking about but for my business, it had already cost me literally thousands of dollars with mistakes. And in addition, the app doesn't offer HREFLANG functionality, which given how much money they are making is quite annoying, it is the make or break for multi-lingual SEO and I would like to see them add it. I've updated my review a few times and will continue to do so as the app changes. For now I'm very happy with the customer service and the translations are now working very well on my site, but the costly mistakes early on cannot be overlooked and I don't think they are made apparent enough to onboarding customers and there is definitely ways to go for improvements for things like HREFLANGs so that multi-lingual SEO can be an option within the app... otherwise translating your store without HREFLANG can cause you more problems than you wish to have SEO-wise.
Hi Oliver,
I'm Lauren and we sincerely apologize for your unexpected experience with our app
Regarding to your main concerns as following:
1. For support skills regarding to our staffs, we will review their case and have a proper training to avoid it in the future. We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support
2. For HREFLANG functionality, unfortunately our app has not yet supported Hreflang. At the moment, we just helps translate language on store font, we don't interfere hreflang, so it's out of our expertise, meanwhile please help me contact theme for further support. However we still have been trying to get more research on this regard to have resolution in the near future. We will keep you posted once we have any good news
Looking forward to hearing from you as soon as possible
Regards,
Lauren
Transcy - Translate Language and Convert Currency
Your customer support team and dev team are very helpful and efficient. We really appreciate your assistance. After using the app for months, we are able to manage most of the situations when using it, of course there are things of the app that need improvement, but with your hard work and good service attitude, we believe Transcy will continue to thrive!
Hi Peggy,
My name's Vincent. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Vincent
Transcy - Translate Language and Convert Currency
I like this app. The only thing is that there is now way to translate a word once on the entier website, I have to translate it everywhere it appears.
Hi Valentine,
Here's Oriana. Thank you so much for your review.
Based on your concern, I seem not to catch your point clearly, as I have seen that my colleague is following up your case, please let them know if you need further support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
Great customer service. A little pricey,but overall good. The website can improve a bit on manual translation - it can be easier with better editing features on the website.
Hi Sahathanee,
Here's William from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your comments, we're really happy to know that you love our support.
As we have checked your case and clearly know what you are meeting trouble with manage translation. We have noted your point for concern team to improve it for future update.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
William
Transcy - Translate Language and Convert Currency
Updated review: After the documentation of the issues during setup and soon after. Grace has really gone above and beyond to help us with our translation. We had to get a developer to implement the checkout but Grace was able to help us in other regards, it hasn't been a smooth road by any means but Grace is a huge asset to her company. One of the most frustrating experiences with any app support that I've ever experienced. Multiple issues upon installation - including checkout translation not working. Support fixed this but then had an issue with product filter and search app not being translated and then an issue with mobile users being stuck in a 404 loop resulting in our website being unusable. These issues were eventually fixed but now checkout is not being translated again and now their support says they can't fix it. Extremely frustrating
Hi Lucy,
This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for any inconvenience causing to your store.
For making it clear, you met some issues with our app and our agents have helped you resolve all related issues, but for the issue as checkout page is not translating properly, because it's from the change of theme which prevents the translation of checkout page from our app, so you please contact theme for further support in this situation.
I have seen that my colleague has sent you some follow-up emails, please let them know if you need further support.
Looking forward to hearing from you soon.
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
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Hi David,
Here's Vincent from Transcy - Translate Language and Convert Currency Support Team. We sincerely apologize for this inconvenience causing to your store.
We have seen that you uninstalled our app already. For further check your case, you please consider to reinstall our app and let us have a chance to support you with the highest priority.
Besides that our colleague is supporting your case, please kindly check the relevant channel for further help. Looking forward to hearing from you soon
Regards,
Vincent
Transcy - Translate Language and Convert Currency
