Hextom AI Translate & Currency
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Reviews (1,233)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to set up and intuitive, with fast AI bulk translation that preserves manual edits and adapts tone. It’s seen as more powerful than Shopify’s native tools, handling dynamic content, SEO hreflang, and customer‑only pages. The built‑in currency converter and flexible translation workflows save significant time. Support is frequently praised as fast, patient, and thorough, especially for complex configurations.
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easy to use
I’d like to express my sincere thanks to Ingrid J and Vincent O for their outstanding support.
Their service attitude has been excellent, and their responses have always been fast, timely, and very helpful throughout the process. It really made a difference while I was setting up and troubleshooting the app.
I truly appreciate their professionalism and support.
Many thanks to support staff member Haira F for the assistance; she helped me resolve a configuration issue when my currency converter was not functioning properly.
Incomprehensible, no direct support only via email, you pay for a program that tries to translate, and then they charge you a high credit. Disappointing
Had plenty of issues in the beginning but I reached out to the customer service and they solved the issue within 10 minutes, One tip is to don't forget to synch the shopify markets with the app! Other wise the translation woun´t appear! Thanks to Ingrid J!!!!
Una aplicación muy buena
After trying Shopify’s native solution and two other translation apps, we still couldn’t achieve a truly complete translation, especially across dynamic areas and after-login/customer-only pages. Hextom was the first tool that genuinely allowed us to finish the job.
What made the difference is the flexibility of the workflows: Visual Editor, “All translations”, Custom Translation, and Excel import/export. Combining these approaches, we were able to translate everything, including cart-related and after-login strings, and the final result is now fully consistent across languages.
Support was also excellent. Ingrid took the time to understand the exact scenarios, reviewed recordings, explained the Visual Editor limitation with login sessions clearly, and pointed us to the right workaround. That clarity saved us a lot of time when we were already deep in execution mode.
One note for other merchants: don’t judge an app only by the number/quality of reviews. Some tools simply do the job better, and this was one of those cases. We’re happy customers.
Highly recommended for merchants who need a serious translation solution and responsive, knowledgeable support.
Everything runs smoothly especially auto translation. Customer support also was really helpful and they replied really fast
Bardzo słabe tłumaczenie na Polski
Thank you for your feedback. We're sorry the Polish translation didn't meet your expectations. Our team has reached out a few times but hasn’t received a response. Please check your inbox or spam folder, or contact us at help@hextom.com with details about the issue, we’ll be happy to review and correct it for you.
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Dziękujemy za Twoją opinię. Przykro nam, że tłumaczenie na język polski nie spełniło Twoich oczekiwań. Nasz zespół próbował kilkukrotnie się z Tobą skontaktować, ale nie otrzymaliśmy odpowiedzi. Prosimy o sprawdzenie skrzynki odbiorczej lub folderu ze spamem, albo o kontakt pod adresem help@hextom.com z informacjami o problemie, z przyjemnością sprawdzimy i poprawimy tłumaczenie dla Ciebie.
A specific feature we want is unavailable, but the support has been very responsive.
