Hextom AI Translate & Currency

Hextom AI Translate & Currency

Reviews (1,233)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and intuitive, with fast AI bulk translation that preserves manual edits and adapts tone. It’s seen as more powerful than Shopify’s native tools, handling dynamic content, SEO hreflang, and customer‑only pages. The built‑in currency converter and flexible translation workflows save significant time. Support is frequently praised as fast, patient, and thorough, especially for complex configurations.

May 9, 2024

The RIDICULOUS translation quality of this app ruined our entire website and credibility and really damaged our brand. We are considering further legal steps against these amateurs!

YouGuide
United Kingdom
3 days using the app
May 1, 2024

This app is not ready for prime time, its full of bugs and the visual translator really screws things up and seems to over ride the shopify translate and adapt and makes a total mess. Hard to get support also. The AI translation quality is pretty good though, but once that is complete I cant see value. Also they keep charging you $9.99/month even if you cancel and come back in the same 30 days. This makes no sense.

FOLIGAIN EU
United States
7 days using the app
Hextom replied May 15, 2024

Hello FOLIGAIN EU,

We apologize for any difficulties you may have experienced while using our app.We have reached out to you via email to gather more details about the issues you encountered, but we have not received any responses yet. Could you please check your inbox or spam folder when you get time and reply to us? We are looking forward to your response and are here to assist you further

March 12, 2024

All what I needed I found here in one place and in Free plan. It was important for me as a Shopify newcommer. Lately I'll upgrade my plan when get first profit.
The AI translation captured all: buttons, header and footer menu, collections descriptions and slogans. And All it by 1 click!
Must have app for sure!

ZenCamps™
United Kingdom
13 minutes using the app
January 26, 2024

It translated our URL slugs even though we don't want to, there's no option to deselect URL slugs, which caused a big mess and a lot of broken links that we needed to search for and fix manually.
Their support is an absolute disappointment, we are trying to reach them for a week and all we get is a bot saying "will connect you to an agent"but that agent never appears.

Graudupes EU
Latvia
8 days using the app
January 15, 2024

We have used numerous translation apps on shopify since 2014 - it was not until we found TMS did our translation issues (RTL, updated translations, missing text) were resolved.

Not only is this app incredibly easy to use and has many functions, the customer care provided exceeds anything else. We had a lingering trrnaslation that showed up on all pages incorrectly as a result of a previous app and TMS managed to not only track it down in the code but remove it in a quick and efficient manner. We are exclusively using TMS on all our stores!

ShopKerta
Saudi Arabia
About 2 years using the app
September 6, 2023

This is not a useful app. The automatic translation is all or nothing, including archived / obsolete products, URL handles so your links break, etc. There is no way so choose what you want and don't want translated without a very tedious manual process. Choose something else...

EMF Harmony
United States
2 months using the app
August 29, 2023

With the ability to expand into a global market I wanted to be able to meet my customers needs. I only focus on a small number of countries outside of the traditional English speaking market. This has allowed me to select just those languages. I'm a fan of this app creator

Emma Hobson Designs
Australia
3 minutes using the app
August 24, 2023

Terrible app. It does not help you add any Hreflang and Canonical Tags onto the translated content.

Signed up the highest plan and paid for content translation by words for 8+ languages and get panelized for duplicated content by Google.

When you find out your SEO performance dropped it is late. We lost tens of thousands of revenue because of this app.

Support is lackluster at best, slow response time and not helpful.

Tallmenshoes.com
United States
Over 1 year using the app
Edited October 15, 2025

Finally an App that does what I need: detect ALL fields so I can translate them manually for free... We are completely satisfied with the results into German Danish and English

Ærø Soap Company
Denmark
Over 4 years using the app
Edited August 16, 2024

Great app that offers different ways of translating. Manual or Auto, and also supports adding your own translated product images for different languages. Some issues so come up, but support is always ready to help. Very quick and supportive, providing good solutions or fixing issues themselves. Thanks!

SUNNYBAG GmbH
Austria
Over 4 years using the app