Hextom AI Translate & Currency

I’ve been using Hextom’s multi-language translation app on Shopify for almost a year, and it has been a great experience. The app is powerful, easy to use, and comes with clear tutorials. Its automation features save a lot of time and effort. While there are occasionally needs that the current features don’t fully cover, the customer support team is always quick to respond. They not only help troubleshoot issues but also escalate them to their engineers for fast resolution when necessary. Overall, it’s a reliable tool that I plan to keep using.

I am using this app since 2022. Very happy with the support. They are honest if there is a bug and kept me updated on the developments of the issue I had.

The app is easy to use and the AI fucntion does what it needs to do. I used other apps in the past that often created a lot of bugs etc.

Unfortunately, our experience with Hextom has been very disappointing for the following reasons:

1. Support System: In 2025, every serious SaaS uses a proper helpdesk with ticket numbers, categories, and agent assignment/shift handover. Hextom still does not — issues get lost or repeated endlessly, and we only hear “on the roadmap.” This is something that can be set up in one day.

2. Selector Issues: We have explained the selector problem multiple times, but it is still not solved. The mobile and desktop selector must be responsive and properly integrated into the header. Instead, it sits in the menu, breaking layouts and causing major UX problems.

3. Translation & URLs: Autopilot/AI translation breaks URLs by automatically translating them. Even if we fix manually, the system overwrites again. There is no “exclude” checkbox to lock values, which is a very basic feature.

4. Translation Styles: We were told translation style implementation exists, but no clear documentation or options are provided. For e-commerce, we need to choose between styles like “direct,” “title,” or “detailed.”

5. Inconsistent Languages: On live sessions (via heatmaps & recordings), some parts remain in English while others show Spanish or other languages incorrectly. This happens even after translations are applied. We confirmed this from real IPs, not just /es URLs.

6. Redirection Logic: The system only checks browser language, not IP. As a result, a customer in France using Chrome in English is shown the wrong version, causing serious localization and conversion issues.

Support is not existent and the actual service is poor! It took me a lot of time to translate our gempages landing pages only to find out that they are actually NOT translated. They visual translation app actually replaces the words from English to the other language in real time every time which caused HUGE delays in loading the page and customer is not seeing his native language. Instead he needs to wait around 20 seconds his page to be translated... Ridiculous

Tried to solve that with the support, but all they did was to say "this is how our app works" and stopped answering to my email. I tried to reach them 2 times for the last 2 days - no answer at all.

Do not bother. There is a lot of other BETTER apps

Update: Moved to T Lab Translator, they actually have the necessary functionality and RESPONSD to my inquiry

PoWingOnline.com have been using Hextom's apps for our online store, and we couldn’t be happier with their support team! When we encountered an issue with the translation dropdown on the top of our site, their team jumped into action and resolved it quickly and efficiently. The responsiveness and professionalism of the Hextom support team truly stand out. They not only fixed the problem but ensured everything was running smoothly afterward. Thank you, Hextom, for providing such reliable support and helping us deliver a seamless experience to our customers! Highly recommend their services to anyone looking to optimize their online store.

I have been very satisfied with 'Hextom: Translate & Currency'! The translation quality is better than 'Translate & Adapt', the app is comprehensive yet easy to use, and the customer service has been very friendly, useful, and fast to respond. It is also very suitable for small businesses, as it is much affordable than many other apps. Highly recommended!

I was disappointed with the support I received. They didn’t assist me in installing the selector on the mobile version of the menu, and they didn’t even send a collaborator request to help with the widget installation. Unfortunately, I think it's time to explore other app options.

Hextom: Translate and Currency is definitely the best available Shopify translation App.I was recommended to use it and will undobtedly further recommend it.
It performs the same quality translation as other Apps with payment.
7 languages uses to be more than enough and Hextom acurately arrange translations by means of IA. Even it will always be necessary to check the translations, it saves time and money.

I test your app and all my store was compromised because of your app. My previous languages was deleted after I did that from the app.
Don t recommend. Also email support is very slow.

We’ve been long-time users of several Hextom apps and have always appreciated the quality and reliability they bring to our business. Unfortunately, our experience with the Hextom: Translate and Currency app has been quite disappointing. On our larger site, the app has consistently failed to function as expected, and despite months of back-and-forth with the support and development teams, the issues remain unresolved.

Given the high standard we’ve come to expect from Hextom, it was surprising and frustrating to encounter such challenges with this particular app. We hope that the team can address these problems soon, as we would love to see this app live up to the standards of the other Hextom products we rely on.