Reviews (1,817)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this dropshipping app as beginner‑friendly and easy to integrate with Shopify. Setup and product importing are quick, with Auto Checkout, inventory sync, and a generous free tier (up to 500 products) praised for reducing risk. Many like the cute, boutique‑style fashion and report strong sales and happy customers. Shipping is often fast, and live chat support is frequently highlighted as responsive, patient, and effective.
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So far, so good. Needed assistence and Sam was great. Really helped.
Sam provided excellent customer service. You know, the kind we used to get before everyone started using chatbots. They were very attentive to my issues. They answered all my questions. They also provided resources to help me. I highly recommend using Trendsi. They are a company that cares about its customers.
Sam is such a great help
Hello Lovely Threads,
Thank you so much for your kind words! We’re thrilled to hear that Sam was such a great help. We’ll be sure to share your feedback with Sam! 😊
shout out to Harold this morning! I had some questions about restocking products and he was very helpful and very quick to get me the correct answers and in the right direction. Thank you Harold!
Service client réactif et très claire. J'ai apprécié
Hello By Bénie,
Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié la réactivité et la clarté de notre service. Au plaisir de vous accompagner à nouveau ! 😊
easy
Hello SASSY SOUTHERN CREATIONS,
Thank you so much for your awesome review! 🎉 We're thrilled to hear you found everything easy. We appreciate your support and can't wait to welcome you back again soon!
I love this app. Most of the stuff I see is what I have to wait 2-4 weeks for on other wholesale apps and they drop ship to your customers. I had a question and Herold was so fast to get back to me and help me figure it out.
Hi Hustle & Heart Boutique,
Thank you so much for the amazing 5-star review! 🎉 We’re thrilled to hear you’re loving the app and that the fast shipping and dropshipping options are making things easier for your business. That’s exactly what we aim for!
We’re also glad Harold was able to jump in quickly and help you out—he’ll be happy to hear your shoutout!
We appreciate your support and can’t wait to keep helping you grow. If you ever need anything else, we’re always here for you!
Quick Response from Customer Service. Very friendly and kind!
Trendsi has been very disappointing. I mainly use it to import items because the catalog is organized and, sometimes, the inventory tracking works. After importing items from Trendsi, I place my customer orders through other suppliers whenever possible.
Unfortunately, the reliability of their inventory is inconsistent. There have been times when an order was placed by my customer and I paid for it, only for Trendsi to notify me days later that the item was suddenly out of stock or could not be fulfilled. If an order cannot be delivered or gets canceled, I should not be finding out three days later after my customer is already waiting.
The customer service experience is also poor. Communication feels careless and generic. In my experience, they do not apologize for their mistakes or make a real effort to fix the issue. It often feels like they do not care because they are making enough money selling marked-up items to people who are new to dropshipping or do not know how to work with professional suppliers yet.
The pricing is another major issue. Compared to other suppliers, Trendsi’s costs are inflated, while the products themselves are not unique or hard to find. The catalog may be easier to browse, but the same items can often be sourced from other suppliers for around $3–$5 less and with faster delivery.
Another very serious concern is that I received an IP infringement notice from a product I imported through Trendsi. That creates real risk for sellers who are trusting supplier product data and listings to be safe to use.
The only real benefit is the organized product catalog and occasional inventory tracking, but that is not enough to make up for the pricing, fulfillment issues, customer support, and potential IP risk. For sellers who care about margins, reliability, and customer experience, I would highly recommend using other suppliers to fulfill your orders.
Hi Gloss and Gift,
Thank you for taking the time to share such detailed and honest feedback about your experience with Trendsi. I understand how frustrating this must have been, especially when it affects your customers, your margins, and your trust in the platform.
You raised several important concerns—inventory reliability, delayed out-of-stock notifications, fulfillment issues, pricing competitiveness, customer support experience, and the IP infringement notice. These are all serious matters, and I want to assure you that your feedback is being taken seriously.
In particular, I understand how critical it is for you to receive timely updates on stock availability. Learning about fulfillment issues days after placing an order puts you in a difficult position with your customers, and that’s not the experience we want you to have. The concerns you shared about communication and support are also noted, and we recognize the need to be more proactive, accountable, and solution-oriented.
Regarding the IP concern, we take this very seriously. If you’re open to it, we’d like to review the specific product involved so we can escalate it to our compliance and listing team for further investigation.
We genuinely want to improve your experience moving forward. If you’re willing, could you share what changes or actions would make the biggest difference for you? Whether it’s around inventory accuracy, fulfillment speed, pricing transparency, or support quality, your input will help us focus on what matters most to you.
We appreciate you giving us the opportunity to address this, and we’re here to work with you toward a better experience.
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