Reviews (919)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for seeing true net profit in one place, combining COGS, ad spend, shipping, fees, and refunds. They highlight detailed per-order and product P&L, strong COGS and shipping cost management, and accurate ad spend integrations with Meta and Google. Many report better decisions, clearer unit economics, and that it replaces spreadsheets. Support is described as fast, proactive, and very helpful with setup.

December 13, 2025

Great support and understanding. Shiro really helped me!

Accusly
United States
About 1 hour using the app
TrueProfit Real-time Profit & LTV tracking replied February 24, 2026

Hello Accusly store admin,

We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far.

By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules

Best regards,
Vani
TrueProfit Support Team

December 12, 2025

Great support from Grace! She was awesome : )

SoleBrace® | Built for the Grind
Australia
17 days using the app
TrueProfit Real-time Profit & LTV tracking replied December 13, 2025

Hello SoleBrace® | Built for the Grind store admin,

Thank you so much for your kind words! We're glad to know about your positive experience with our app.

We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app

Best regards,
Grace
TrueProfit Support Team

December 12, 2025

Your business should use this app to avoid unnecessary hidden costs. The support was excellent, thanks Uyen.

COWGAD
United States
3 months using the app
TrueProfit Real-time Profit & LTV tracking replied December 12, 2025

Hello COWGAD store admin,

Thank you so much for your kind words! We're glad to know about your positive experience with our app.

We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app

Best regards,
Grace
TrueProfit Support Team

December 10, 2025

Love this app! It’s so intuitive and the interface is layed out so well. It saves a lot of time. And support is very responsive. I highly recommend!

Ramblin Road
United States
3 days using the app
TrueProfit Real-time Profit & LTV tracking replied December 11, 2025

Hello Ramblin Road store admin,

Thank you so much for your kind words! We're glad to know about your positive experience with our app.

We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app

Best regards,
Grace
TrueProfit Support Team

April 23, 2026

Eine sehr gute App um seinen ganzen Kosten Überblick zu haben. Auch der Superteam ist super superschnell und auch sehr sehr freundlich und das auch um die Uhrzeit. Der liebe Gabriel hat mir um 20:30 zurückgeschrieben und sofort geholfen. Besser geht's gar nicht. Vielen Dank. Ich kann nur jeden empfehlen

G&C GbR
Germany
About 1 hour using the app
TrueProfit Real-time Profit & LTV tracking replied April 24, 2026

Hello G&C GbR store admin,

Thank you so much for your kind words! We're glad to know about your positive experience with our app.

We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app

Best regards,
Gabriel
TrueProfit Support Team

December 9, 2025

Vani has been done really helpful to set up all the cost accurately by guiding me through in the google meeting and also i love app that makes so much easy to track everything - thanks

nasotive
Australia
About 1 month using the app
TrueProfit Real-time Profit & LTV tracking replied December 11, 2025

Hello Nasotive store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

December 8, 2025

Good help, customer service, and very friendly

Thank you Grace

Truvana
Canada
3 days using the app
TrueProfit Real-time Profit & LTV tracking replied December 8, 2025

Hello Truvana store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Grace
True Profit

December 8, 2025

great support from Durra, been really helpful and managed to solve the problem we had

Noddak
United Kingdom
About 1 hour using the app
TrueProfit Real-time Profit & LTV tracking replied December 8, 2025

Hello Noddak store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Durra
True Profit

December 8, 2025

Durra is very helpful. Such a great app, would not be able to scale our business clearly without true profits functionality

Dear Nikola
Australia
2 months using the app
TrueProfit Real-time Profit & LTV tracking replied December 8, 2025

Hello Dear Nikola store admin,

We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far.

By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules

Best regards,
Durra
TrueProfit Support Team

December 6, 2025

This app is amazing, synced everything I needed, built right into the shopify store, and when I was having trouble set it up, Lewis was there to lead me every step of the way. 10/10 would recommend this app

Miraki
United States
About 1 hour using the app
TrueProfit Real-time Profit & LTV tracking replied December 7, 2025

Hello Miraki store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Lewis
True Profit