Reviews (919)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is excellent for seeing true net profit in one place, combining COGS, ad spend, shipping, fees, and refunds. They highlight detailed per-order and product P&L, strong COGS and shipping cost management, and accurate ad spend integrations with Meta and Google. Many report better decisions, clearer unit economics, and that it replaces spreadsheets. Support is described as fast, proactive, and very helpful with setup.
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Lewis did an amazing job guiding me through the set up process and answered all of my questions. He made it seamless and showed all the amazing features that are included with the software. I wish I could give more than 5 stars!!
Hello OmniMax store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Lewis
True Profit
Big shoutout to Durra — solved my problem in minutes. Super friendly and actually knows what they’re doing. Thank you!”
Hello vyraws store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Durra
True Profit
The customer service responded very promptly and patiently. Special praise goes to Grace; she truly understood my needs and resolved my issue immediately.
Hello Dr. RestRight store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Grace
True Profit
Grace was awesome! She helps me navigatie great Customer Service! Thank you! Great App it took me 10 mint to understand my buisness
Hello Everyday Cocktail store admin,
We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far.
By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules
Best regards,
Grace
TrueProfit Support Team
I was having trouble with the costs, and their customer support was amazing in helping me out. I spoke to Durra over a Google Meet, and she helped me resolve the issues completely. Best support I've had on a Shopify app.
Hello Tolkoni store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules
Best regards,
Durra
TrueProfit Support Team
Great experience! Durra was super helpful and friendly!
Hello Nomad store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules
Best regards,
Durra
TrueProfit Support Team
10/10 support. They respond instantly, and Vani helped out and was striaghtforward with her responses and solved my issues in no time. Best support I've seen in a shopify app and great app overall.
Hello Dulave store admin,
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with TrueProfit.
We also wanted to let you know about helpful feature: Transaction Fee Sync. This automatically pulls transaction fees directly from Shopify Payments and PayPal, giving you more precise profit calculations without the need for manual updates.
You can learn more about how to set it up here:
https://helpdesk.trueprofit.io/en/articles/11325244-set-up-transaction-fees
Best regards,
Vani
TrueProfit Support Team
Great support from Vēn! 10/10
Hello BLOOM LONDON store admin,
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with TrueProfit.
We also wanted to let you know about helpful feature: Transaction Fee Sync. This automatically pulls transaction fees directly from Shopify Payments and PayPal, giving you more precise profit calculations without the need for manual updates.
You can learn more about how to set it up here:
https://helpdesk.trueprofit.io/en/articles/11325244-set-up-transaction-fees
Best regards,
Vani
TrueProfit Support Team
Support has been wonderful - I just spoke with Grace who helped me to ensure all of my settings and intergrations were correct. She was lovely to chat with, and very helpful.
Hello The Aussie Haven store admin,
We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far.
By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules
Best regards,
Grace
TrueProfit Support Team
Vani was a great help with my questions and explained everything clearly. It’s a good app, and Vani’s support was excellent.
Hello Marine Corps Gift Shop store admin,
Thank you so much for your kind words! We're glad to know about your positive experience with our app.
We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app
Best regards,
Gabriel
TrueProfit Support Team
