Reviews (919)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for seeing true net profit in one place, combining COGS, ad spend, shipping, fees, and refunds. They highlight detailed per-order and product P&L, strong COGS and shipping cost management, and accurate ad spend integrations with Meta and Google. Many report better decisions, clearer unit economics, and that it replaces spreadsheets. Support is described as fast, proactive, and very helpful with setup.

September 8, 2025

very helpful

Ceyora
New Zealand
About 1 month using the app
TrueProfit Real-time Profit & LTV tracking replied September 8, 2025

Hello Ceyora store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules

Best regards,
Grace
TrueProfit Support Team

August 28, 2025

Support was good

Morbix
Italy
About 16 hours using the app
TrueProfit Real-time Profit & LTV tracking replied December 8, 2025

Hello Morbix store admin,

Thank you so much for your kind words! We're delighted to hear about your positive experience with our app.

We’d also like to share a powerful feature you might find useful: Customer Lifetime Value (CLV). This helps you understand the long-term value each customer brings to your store, so you can make smarter decisions when it comes to marketing strategies, retention efforts, and overall growth planning.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330264-customer-lifetime-value-report

Best regards,
Lana
TrueProfit Support Team

August 25, 2025

Durra was very helpful!

LONELY GHOST
United States
About 1 year using the app
TrueProfit Real-time Profit & LTV tracking replied August 25, 2025

Hello LONELY GHOST store admin,

Thank you again for your kind words — I’m really glad to hear that you're enjoying your experience with TrueProfit!

I also wanted to introduce a powerful new feature you might find helpful:
You can now use Product Analytics to track the performance of each individual product in your store. This feature gives you detailed insights into revenue, cost, profit, ROAS, and more — all broken down by product. It’s a great way to identify top performers, spot underperforming items, and make smarter business decisions.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330258-product-analytics-overview

Best regards,
Durra
TrueProfit Support Team

August 22, 2025

perfect experience great support

Ahammashop
Lebanon
About 22 hours using the app
TrueProfit Real-time Profit & LTV tracking replied August 22, 2025

Hi Ahammashop admin,

Thank you again for your kind words — I’m really glad to hear you’re having a great experience with TrueProfit.

I also wanted to share a feature you might find useful: you can now connect your Eprolo dropshipping account with TrueProfit. This integration allows you to automatically sync your product costs (COGS) and shipping costs per order, making it easier to track your true profits accurately and optimize your business performance.

Here’s a quick guide if you’d like to check it out:
https://helpdesk.trueprofit.io/en/articles/11640102-connect-with-eprolo-dropshipping-platform

Best regards,
Vani
TrueProfit Support Team

August 21, 2025

Gabriel was a great help!

CHAYNE
Netherlands
Over 3 years using the app
TrueProfit Real-time Profit & LTV tracking replied August 22, 2025

Hello CHAYNE store admin,

Thank you so much for your kind words! We're delighted to hear about your positive experience with our app.

We’d also like to share a powerful feature you might find useful: Customer Lifetime Value (CLV). This helps you understand the long-term value each customer brings to your store, so you can make smarter decisions when it comes to marketing strategies, retention efforts, and overall growth planning.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330264-customer-lifetime-value-report

Best regards,
Gabriel
TrueProfit Support Team

August 19, 2025

Outstanding support, very quick and extremely helpful

Happy Plant People
Ireland
About 1 hour using the app
TrueProfit Real-time Profit & LTV tracking replied August 20, 2025

Hello Happy Plant People store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules

Best regards,
Vani
TrueProfit Support Team

February 14, 2026

Excelente soporte por parte de Durra. Un placer

Julia Cabrera
Spain
About 18 hours using the app
TrueProfit Real-time Profit & LTV tracking replied May 12, 2026

Hello Julia Cabrera store admin,

We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far.

By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules

Best regards,
Durra
TrueProfit Support Team

February 14, 2026

Vani à été excellente extrêmement réactive et patiente.

Beebeo
France
About 1 month using the app
TrueProfit Real-time Profit & LTV tracking replied February 15, 2026

Hello Beebeo store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We’d also like to inform you about our COGS Quantity Based feature, which allows you to track and manage your cost of goods sold (COGS) at different quantity tiers. This feature provides a more detailed view of your profit margins, especially when purchasing in bulk or offering discounts based on quantity. It’s designed to give you more control over your pricing and costs, ultimately optimizing your overall profitability.

If you have any further questions, feel free to reach out to us via live chat or at support@trueprofit.io.

Best regards,
Vani
The TrueProfit team

Edited October 9, 2025

great support!

The Calm Pet
United States
About 2 months using the app
TrueProfit Real-time Profit & LTV tracking replied August 13, 2025

Hello The Calm Pet store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules

Best regards,
Shiro
TrueProfit Support Team

August 6, 2025

lovely app and grace is very helpful with any questions needed

SnaplyLens©
Australia
4 months using the app
TrueProfit Real-time Profit & LTV tracking replied August 6, 2025

Hello SnaplyLens© store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Grace
True Profit