Reviews (22)
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We have used Trustpilot with our Shopify store since 2023, including a paid plan in 2023/24. Setting up the new app is quick.
The problem is what comes after.
When a review states something provably untrue, such as “never delivered” or “no refund”, and you hold the delivery scan and the refund record, the product gives you no real way to deal with it.
The flagging tool has no category for false statements of fact, and rejections arrive as templates that do not address the evidence.
Account management told us in writing that it has no say over moderation decisions, and we were never offered an appeal. In our experience, removals worked reliably only once a law firm wrote on our behalf, with the same evidence we had already sent ourselves.
On the free plan, invitations are capped at 50 per month. If you are paying for review management, check first whether it covers the one task that matters most.
This app has been a complete waste of money. I paid $3,828 per year, but the app provided absolutely no value to my business. It is extremely overpriced and practically useless.
I have already uninstalled the app and contacted their support team to request a refund, but I have received absolutely no response. It feels like there is no customer service at all.
Charging customers such a high annual fee while ignoring refund requests is completely unacceptable.
I strongly recommend that others think twice before paying for this app. Based on my experience, the service and support are extremely disappointing.
We're sorry to hear about your experience and the frustration you've encountered with our support process. We understand how disappointing this has been, particularly when trying to resolve your concerns about your subscription and refund request. Our team is actively investigating your case and coordinating internally to determine the next steps. We appreciate your patience and the opportunity to address your concerns.
Trust Pilot needs a paid tier between free and $1k+/ year for small businesses. I would happily pay a small fee for my small business but the first paid tier is just too expensive as a percentage of revenue. They get really fussy about sharing your rating on your own site as well. Seems like it is a ploy to get you to upgrade to a paid tier. Going to explore other options, including paid options, to see if I find something with better service and value for my business, in a paid tier.
We understand how the jump from free to our paid plan can feel hard to justify for a small business. We can also see why some of the restrictions you’ve faced when sharing your rating on your own website could further add to your concerns about the value.
Would you be open to a short call? We’d really like to hear more about your needs, including pricing and review display options and discuss how we can better support your business and deliver more value from Trustpilot. Please reach out to us at apps@trustpilot.com and we’d be happy to connect.
The Trustpilot team
Honestly, the worst app ever. Can't customize the email so it looks like it is associated with my brand or give it a premium look and feel. It feels like trustpilot wants to be the arbitrator of reviews so you have very little control of how your brand is represented in these emails. Also if a customer does not reply to your review request you can't follow up. Trustpilot controls this process way too much. They also randomly remove reviews with no explanation.
You are a review platform not the God of reviews. Get off your high horse. How ironic that truspilot has a 2 star rating.
Thanks for taking the time to share your feedback. We’re sorry to hear that the app hasn’t met your expectations particularly around customization of review invitations, follow-up options, and the level of control you have over the experience.
We’d like to better understand your setup and what you’re trying to achieve so we can look into these concerns with you directly. Your feedback is also valuable as we continue to improve the Shopify integration and overall experience for merchants.
Please reach out to us at apps@trustpilot.com and we’ll connect you with the right team to discuss your feedback and see how we can help.
The Trustpilot team
The new Trustpilot Shopify app itself is ok - setup is straightforward and the Business review side works.
The product review widgets are another matter. They are completely outdated: the widget renders as a window inside the page instead of being embedded into the site, review images are small and open blurred on mobile, and review dates are not shown at all - which is a real problem for products with a long lifecycle.
I have submitted detailed, constructive feedback several times over the past 1.5 years. It gets acknowledged, and then nothing happens. Not a single meaningful update to the product review widgets in that time, despite improvements being promised.
For a subscription at this price point, that is not acceptable. Competing review apps at a fraction of the cost solve all of the above out of the box.
Thank you for taking the time to share such detailed and constructive feedback. We appreciate the specific insights you’ve provided on the product review widget experience and recognize that you’ve raised many of these points with us previously. Your feedback has been shared directly with the relevant product teams, and we’re actively reviewing the areas you’ve highlighted and what we can action. We appreciate the time you’ve invested in helping us improve the experience.
Trustpilot and their entire team have been absolutely incredible. Since implementing the platform, we have seen a significant uptick in both our conversion and click-through rates. We are extremely happy with both the product and the level of service provided. A well-deserved 5/5 stars!
Thank you for taking the time to share your feedback.
It's great to hear that you've seen improvements in both your conversion and click-through rates since implementing the Trustpilot app. We're also pleased that your experience with our team has met your expectations.
We appreciate your partnership and look forward to continuing to support your business. If you ever have feedback or questions about the app, feel free to reach out to us at apps@trustpilot.com
A massive improvement on previous app. Makes adding Trustpilot widgets to your store a lot easier (can now be done in theme editor).
Yes, Trustpilot is expensive. But, you're paying to utilise a brand your customers know & trust, which is becoming more important with the prevalence of AI and fake reviews.
I only gave 5 stars, as we cannot use tagging feature with this app, which we are paying for. I think this is a big oversight by Trustpilot.
Thank you for your thoughtful review and for highlighting the improvements in our new Shopify app. We're delighted to hear that the native Shopify Theme Editor has made it much easier to add Trustpilot widgets to your storefront.
We also appreciate your feedback on tagging. We understand how valuable this functionality is for merchants using Trustpilot, and we're actively working on expanding the capabilities of the new app, including support for features like tagging. Feedback like yours plays an important role in helping us prioritize future enhancements.
Thanks again for taking the time to share your experience, and we're excited to continue improving the app.
The Trustpilot Team
Good, but I need the same dashboard on my business profile to be here on Shopify too, so I don't have to go anywhere except the Shopify dashboard.
Thanks for the 5-star review and for sharing your feedback! We completely understand the value of managing more of your Trustpilot experience directly within Shopify. Bringing more functionality from the Trustpilot business platform into the Shopify app is on our roadmap, with the goal of creating a more comprehensive and seamless experience. We appreciate your suggestion and look forward to bringing you more improvements!
I cannot even install the app. TrustPilot sends a code to my email to verify during log in but I dont get any code, its not in spam either. Have had this issue for a long time.
Thank you for bringing this to our attention. We’re sorry to hear you’ve been unable to access the app. We’d like to investigate this and help get you up and running. Please contact our team at apps@trustpilot.com with the email address associated with your account and details of the issue so we can troubleshoot this with you directly. We appreciate your feedback and hope to get this resolved for you quickly.
Har installerat appen men sidan är helt vit, har försökt att avinstallera och installera om appen flera gånger men resultatet blir det samma
Thank you for bringing this to our attention. We’re glad our team was able to connect with you directly and that you’re now able to access the app after switching browsers.
We appreciate you taking the time to flag the issue. If you experience any other issues or have feedback for us, please reach out to apps@trustpilot.com and our team will be happy to help.
