UPS Shipping (Official)

UPS Shipping (Official)

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Reviews (116)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
    107
  • 2% of ratings are 4 stars
    2
  • 2% of ratings are 3 stars
    2
  • 2% of ratings are 2 stars
    2
  • 3% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants describe this as a reliable, time‑saving UPS integration. It’s easy to install, connect to a UPS account, and automate workflows like order import, label creation (including multi‑box), fulfillment, and tracking. Many praise the fast, proactive support for setup, rules, and OAuth migration. Merchants value flexible shipping rules, smooth international handling with auto commercial invoices, good UPS rates, and that it’s free.

Edited July 19, 2023

Not working at all, keep on crashing, tried several times to uninstall it and doing it on several browser ... same issue

*** Updated review ***

After writing my 1 star review, I've been contacted very quickly by the support.
I was lucky enough to be understood and helped by the VERY efficient : Yassir Kaissoumi and I am happy to write his name here so other people can refer to him to have a good, quick and efficient solution.

We fixed my issue in the next 24h.
I don't give a 5 stars because of the original experience and because the process is definitely not user friendly and system messages are confusing leading to mistakes (what happened here in this case).

I still had a couple of issues in particular with being able to see all my orders in may Shopify app, and this evening it is finally correct.

I really am thankful for the quality of the service provided after my bad review and I encourage people to ask for support because it is a good quality one.

La Pâte de l'Ours - Shop
Belgium
13 days using the app
November 12, 2024

Had an issue with importing orders from Shopify, got a quick help from the UPS team and everything was running smoothly shortly after.

Cycling Sina Shop
Germany
3 months using the app
August 25, 2024

Cocorrina
Greece
About 2 months using the app
May 16, 2025

NEPOCOFFEE
United States
4 months using the app
Edited December 5, 2024

Dygma
Spain
5 months using the app
United Parcel Service, Inc. (“UPS”) replied October 17, 2024

Hello,

thank you for the review.

Please open up a ticket with us regarding the issues you're facing so that we can work on solving these issues for you, specifically the ones that you're mentioning in your review.

Thank you

Team ecommerce.help

January 13, 2026

Boutique By Maryam
Canada
About 1 hour using the app
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