Reviews (497)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is powerful for upsells, cross‑sells, bundles, funnels, and volume discounts, boosting revenue and AOV. They like the flexible, professional design and highly customizable widgets across product, cart, and collection pages. Many find it easy to set up, with smooth theme integration and reliable performance. Support is frequently described as outstanding, fast, and hands‑on, and many consider it strong value for money.
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Great App for creating upsell funnels and volume discounts , great customer service, They are very helpful
Thank you for the amazing review!
We put in the work to keep you and all of our clients happy.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team
OVER THE TOP. The customer support and response time of this company is insane. The app works great and has increased our sales greatly in just a few days of having it. I asked for a cool feature that I thought would help increase sales and they went over and above and make this custom feature that is now available for everyone.
Thank you so much for taking the time to leave such a wonderful review!
We're thrilled to hear that our customer support and response time exceeded your expectations and that our app has helped to increase your sales in just a few short days.
We're glad to hear that our team was able to go above and beyond to make it happen. It's always our goal to provide personalized and customized solutions to help our customers succeed.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Been using this app for a number of years now and it's given me no reason to stop using it. The pricing is extremely fair and the customer service is also excellent. But most importantly, the app converts!
Thank you for sharing your positive review about the app! We take pride in providing excellent customer service and ensuring that our users are satisfied with our app.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Outstanding support and powerful upsell app
UFE is easily one of the best upsell apps I’ve used on Shopify, both in terms of functionality and—most importantly—support. The app itself is very flexible and lets you build clean, high-converting upsells without slowing down the store.
What truly impressed me was the support. The support agent(Amrutha) literally spent hours guiding me step by step, helping with setup, customization, and making sure everything worked perfectly with my theme. This wasn’t rushed or generic support—she genuinely cared about getting things done right.
If you’re looking for an upsell app backed by a team that actually helps you succeed (not just links you to docs), UFE is a no-brainer. Highly recommended.
i had to ask chat gpt to write this for me cause i couldn't completely describe how i feel :D
Wow! 💖 Thank you so much for sharing such detailed feedback! 🌟 We’re thrilled to hear that UFE is helping you build high-converting upsells and that our support made a real difference.
Going step by step and ensuring everything works perfectly for our merchants is something we take pride in, and your words truly validate that effort.
Your recommendation means a lot to us, and we’re always here to help whenever you need guidance or have new ideas to optimize your store further. Thanks again for your trust and support!
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
super app for us !
Thank you for the amazing feedback! We're so glad to hear that our app is working great for you!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Useless customer care that doesn't help you, they charged me more money for no reason and will do everything not to give it back to you, highly discouraged from this point of view
Summary: This situation arose due to some misunderstanding about our pricing system.
I sincerely apologize for the frustrating experience you’ve had with our support and for the confusion caused by unclear communication on our part. This is not the level of service we strive to provide, and I’ll ensure such issues are handled more effectively in the future.
Thank you for the opportunity to clarify it for you and others reading this.
Our pricing plans are based on the total sales volume of your store, meaning we consider all orders received within a 30-day billing cycle, not just those generated through our app.
From the screenshot you shared, I noticed that it reflects the period from September 11 to October 11.
Please note that charges are processed only after customer payments are completed, which may take a few days, allowing us to verify and check further.
But based on your previous month's billing, I can share you some valuable points.
Your store's order volume fell between 200 and 599 orders, which corresponds to a charge of $29.99.
Here's the breakdown: an initial subscription fee of $9.99 is charged at the beginning of the billing cycle, followed by a $20 usage fee at the end of the month, totalling $29.99.
I hope this explanation helps clarify the situation, and I truly apologize for any misunderstandings caused by our earlier communications.
We do mention this clearly on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this may have been missed, leading to the confusion.
If you need further clarification or would prefer a call to discuss this, I’m more than happy to assist.
You can also refer to our pricing articles for more information:
https://helixo.co/upsell-funnel-engine/#ufe-pricing-table
https://helpdesk.helixo.co/pricing-billing
Once again, I apologize for the inconvenience, and I appreciate your patience. Please feel free to reach out if there’s anything else I can do to assist.
If you need further assistance or have any questions, please feel free to reach out to us at support@helixo.co or via our in-app chat.
We are committed to providing the best service possible and would love the opportunity to continue working with you.
Once again, I sincerely apologize for the trouble this has caused.
Best regards,
Tinu, Customer Support Lead at Helixo
Amazing customer service. The support contacted me about a bug that I didn't even know I had on my store. (When going through some checking routines). They do checking routines! Didn't expect doing such a work for their clients. Best Experience!
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience with our customer service.
Our team is dedicated to ensuring everything runs smoothly, and we're glad we could help you with the bug. Your satisfaction is our top priority.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
The app works as expected and support really good. There is always a quick reply and there are few limitations.
Thank you for your positive feedback! We’re delighted to hear that our app is meeting your expectations and that you find our support team responsive and helpful.
If you encounter any limitations or have any suggestions on how we can enhance your experience, please feel free to share. We’re here to listen and assist you in any way we can.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
UFE is a very usefull app and easy to install. Last but not least, their customer support is really excellent! Thanks!
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.
Thank you again for your kind words
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support team
I was searching for a really long time to find an app for my cross sells. This app is by far the best solution for me. Unlimited options, everything is customizable. The support is super fast and helpful. I really recommend using this app!
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated
We're thrilled to hear that our app suits you and also liked our customer support
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
