Reviews (497)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is powerful for upsells, cross‑sells, bundles, funnels, and volume discounts, boosting revenue and AOV. They like the flexible, professional design and highly customizable widgets across product, cart, and collection pages. Many find it easy to set up, with smooth theme integration and reliable performance. Support is frequently described as outstanding, fast, and hands‑on, and many consider it strong value for money.
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Fixed my issues right away.
Thank you so much for your kind feedback! I'm really glad I was able to resolve the issue quickly for you.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Good App! Having the best customer service experience with Sarah! She helps me solve a lot of problem on the app that doesn't compatible with my shopify theme! All the Best!
Thank you so much for such a great review. Your words really inspire us to keep going. Seeing your satisfaction gives us the utmost happiness. We shall strive to keep this up.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
It works great and the support service is excellent and fast, I love it and it improves the sale on my website, thanks.
Hey, Making our customers happy is always at the top of our to-do list, and I’m glad to hear that you found our app and services helpful.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
very good, very helpful representative. Give a shot and you will see. The layout looks good too. I like it
Hi, Thank you so much for finding great value in our app, and thanks for recommending the app to others. We are always happy to help merchants like you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
UFE Cross Sell & Upsell Bundle is the Best app, Easy app for using and i got greater support team for help
First of all, thank you for letting us know about your experience with our app. I’m elated to hear that the app is easy to use and you got great customer support. I’ll be sure to let our team that their work is appreciated!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
Perfect App! The customer service replies quickly, looks for individual solutions and acts professionally. 100% recommendation.
Thank you so much for finding great value in our App and support. We are always happy to help merchants like you. I really appreciate your time :)
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
We have been using this app since 2023 for one of our store upsells. It has been a great app and their support team has been very helpful and accommodating to our enquiries. We are using the same app for our Upsells with our new store. Highly recommended app for cross sells and upsells.
Thank you so much for your wonderful feedback!🌟 We’re delighted to hear that our app has been helping your stores with upsells and cross-sells since 2023. It’s great to know that our support team has been able to assist you whenever needed.
We truly appreciate your continued trust in us, and your recommendation means a lot. Wishing you great success with your new store as well! 🚀
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
We utilized this feature for our bundles, and it performed exceptionally well. The setup process was smooth, and the customer service was outstanding - responsive, knowledgeable, and attentive to our needs. Overall, we’re very satisfied with the experience and would highly recommend it.
Thank you for sharing your experience!
We’re thrilled to hear that the feature worked exceptionally well for your bundles and that the setup process was smooth.
It’s also great to know that our customer service team met your expectations with their responsiveness, knowledge, and attentiveness.
Your recommendation means a lot to us.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
I thought it was 1 of the most inconsiderate encounters with Customer Service I have ever had.
1. They mentioned our product was out of stock, and I sent a loom video showing it was not. They didnt take the time to read the concern.
2. Then they showed me a screen shot of a 404 error code without any context.
3. In between, they went on a Dinner break but without letting me know how long I should wait for.
4. Lastly, they didnt give me the HTML code to embed into Replo, that would solve the issue. They didnt answer the 2 questions I sent about this, and the customer service rep didnt speak to the Dev team like I asked, in order to get the code.
It was a very strange and unprofessional encounter.
Hello,
First of all, thank you for the invaluable feedback.
We extend our sincere apologies for the highly disappointing customer service experience you encountered while seeking assistance with our product.
Allow me to address each issue you raised and assure you that we are taking immediate steps to rectify our shortcomings.
1. Regarding the misunderstanding about the product's availability, I want to clarify that when previewing from the funnel settings, we could only see the product page from Shopify. As the product was in draft form and not active, we received a 404 error (indicating unavailability/out-of-stock status). It was only upon checking the product page link you shared that we realized it was a custom-made page. Also, I acknowledge that we should have carefully reviewed the loom video you shared to better understand that the product was, in fact, in stock. We sincerely apologize for not giving your concern the attention it deserved. We will conduct a thorough review of our customer service procedures and retrain our support team to improve their attentiveness, communication, and responsiveness.
2. Presenting a screenshot of a 404 error code without context was indeed unhelpful and confusing. We fully understand that clear communication is essential in promptly resolving issues, and we failed to meet that expectation. To improve communication, our customer support team will provide context with error explanations, offer clear solutions, and prioritize timely responses to promptly address customer concerns.
3. We apologize for any inconvenience caused by our team's dinner break. However, we noticed that you have received an automated message about our dinner break, wherein it is mentioned that we will be back within 30-45 minutes.
4. We have discussed your requirement with our team and thoroughly explored all possibilities for integrating with custom pages, but unfortunately, we are unable to offer this feature at the moment.
That's why we couldn't give you an HTML code to embed as mentioned above. However, I want to assure you that we value your feedback and take your feature request seriously.
We have already added the integration with custom pages as a feature request in our portal: [https://feature.ufe.helixo.co/posts/12/show-upsells-on-custom-pages]. Please consider voting for this feature, and you will receive updates via email once it is released.
Our development team regularly reviews these requests, and we will make every effort to incorporate this feature in future updates. Additionally, we will establish better internal communication channels to ensure a more coordinated and efficient approach to resolving customer queries.
We understand that this experience was unusual and not reflective of the level of service we aim to provide.
Once again, I apologize for the disappointing encounter, and I hope you will allow us the opportunity to demonstrate the level of service we strive to offer to all our valued customers.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Sincerely,
Tinu,
Customer Support Lead at Helixo.
really helped me positioning my offer correctly 10/10 support
Thank you so much for your kind words and the fantastic 10/10 rating!
We are thrilled to hear that our support team could assist you in positioning your offer correctly.
Your success is our priority, and it's wonderful to know we made a positive impact.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
