Koala Upsell Free Gift & BOGO

Koala Upsell Free Gift & BOGO

Reviews (388)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is very easy to set up, even across multiple international stores, with a clean, customizable design for upsell and free‑gift offers. Many report higher order counts, AOV, and conversion rates using automated rules and complex conditions. It integrates smoothly with Shopify, reliably handling inventory and billing. Support is frequently praised as fast, proactive, and open to adding new features based on merchant feedback.

March 5, 2025

I (am from India) just started using Koala Upsell Free Gift BOGO for our venture, and within just a few minutes, I was able to set up all the configurations I had in mind. The app offers great features designed with client needs in mind, making upsells and free gift offers seamless. Looking forward to even more customizable options that require minimal changes to liquid code.

Great work, team!!

gyftzee
India
About 1 hour using the app
March 3, 2025

Great app, especially considering it’s free! It allows me to offer free gifts for purchases over a set amount with ease. While the ability to offer different gifts at varying price points could use some refinement, the app works perfectly if you simply want to provide a gift—or a selection of gifts—based on a single condition, like purchase value. Overall, a solid choice!

Trimly
Australia
6 days using the app
March 4, 2025

I was looking for a free gift functionality that would automatically add gifts at checkout based on order value, and after trying a few apps, this one was by far the best. It's very user-friendly, with plenty of customisation options to suit my needs. The customer service was exceptional—very helpful and quick to respond. I highly recommend this app to anyone looking to improve their store's checkout experience!

When Dogs
United Kingdom
About 1 hour using the app
February 28, 2025

Downloaded and tried 5 other apps before coming across Koala. It's the most streamlined and user-friendly app I've tried so far, however, I would like more shopper-friendly features, but Louie was a great help! Will be using, and hopefully, they can add those shopper-friendly features soon ;)

RICOCHET
Thailand
18 minutes using the app
ProfitKoala replied March 27, 2026

Thanks for your kind words! 😊 We’re glad Louie was able to help and that you find Koala user-friendly.

We’ve reached out via email to discuss your suggestions for shopper-friendly features and are looking forward to your reply.

February 16, 2025

I was looking for an app that would add a product when customers purchased a product from a collection. I wanted the offer to apply as many times as qualifying products were purchased and remove it if they removed it. I tried around 7 apps before finding Koala. It increases as they add more and also removes the free items as they remove the qualifying product. I haven't tried any of the other promotions yet, but it works perfectly for this one!

Living Towers Florida Keys
United States
33 minutes using the app
February 14, 2025

Simple, free, good service, fairly robust options for visual customization, no frills. Works for our Buy 3 Get 1 Free promo, unlike other apps we tried.

Post Road Art Center
United States
15 days using the app
February 6, 2025

Super easy, SUPER helpful. After trying 2 other apps & neither worked (one sent my store into meltdown), someone recommended this one. I had it up & working in 5 mins & someone tested it for me!!! Can't recommend highly enough!

Courtside
Australia
26 minutes using the app
Edited June 22, 2025

Excellent customer support! They answered all our questions thoroughly. After migrating from Magento to Shopify, we had a large number of redirects to handle. This app is essential and works flawlessly.

Roohi Fragrances
India
5 months using the app
January 31, 2025

Still testing things out, but looks like there is a rich set of option and appears to be well built. I'm a developer so I can tell when things are well built and shortcuts weren't taken. One of the better apps I've seen out there. We have to update our theme to fully test, but that's not because of the app.

Beyond Polish
United States
3 months using the app
December 10, 2024

The Koala Free Gift Buy X Get Y app works well for setting up promotional gifting campaigns, but it does have some limitations. One key constraint is that the app may stop offering gifts if too many active promotions are running simultaneously, which can be restrictive in certain scenarios. However, the support team is incredibly dedicated and always ready to assist. Max, in particular, provides exceptional service and is always available to help resolve any issues that arise. Despite these limitations, the app remains a reliable tool for basic promotional strategies, especially with such attentive customer support.

Loja WeMystic
Brazil
1 day using the app
ProfitKoala replied December 12, 2024

Hello,

Thank you for your review. We are keen on improving our free application. We are really looking forward to talking to you or receiving more feedback via email.

Looking forward to hearing from you.

Regards,
Koala Gift team